The underwriting process was VERY stressful, and made the home buying process VERY difficult. It put our family under an unnecessary amount of stress, and common sense was not always at the forefront.
Response from Veterans United
Hi Matthew,
I’m so sorry to hear that the underwriting process was such a source of stress for you and your family. Buying a home should be an exciting time, not something that feels overwhelming. It’s clear we missed the mark here, and I truly regret that your experience wasn’t smoother.
We’d love the chance to dig into what happened and see how we can improve for future borrowers. If you’re willing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime, and we’ll get back to you as soon as we can.
Thank you for sharing your feedback—it helps us do better.
Ryan and his team truly cares about their customer and wants to get them in their home. He did things that I never thought of not only get our home but keep the payments low. Even with my credit score not the greatest they worked have never stopped giving their best effort. Now I am a homeowner thank you. My family thanks you all we would not be in our home if it wasn't for all of you Thanks and especially to Ryan .
Everybody made me feel really good throughout the entire process
So grateful for the Veterans Home United team. I feel confident about the home im in and am so grateful to have worked with an amazing team. Especially Julie :)
I want to thank the team as this was my third home purchase but by far the easiest mortgage provider to deal work of all three.
Really great team to work with! They made this process easy to purchase our home. They all were excellent with communication and responded in a timely fashion. The app made it easy for all of us to stay in contact. We were happy to work with Tyler, Jim and Drew!
We had an opportunity to go with another loan co. That ironically fell through at the last minute. I called Tyler back up and he kindly was waiting in the background, understanding and helped us get our home after all that turmoil. I can’t say enough good things about Tyler and VU. We appreciate all their hard work and kindness through this process as home buying is stressful for the buyers!
Without VA home loans, getting a house would have been impossible. I am ever so grateful that such a program exists for us veterans. Thank you so much from the bottom of my heart and soul!
Glad Veterans United worked so hard to get this done.
As a first time homeowner, my VU team was incredible. They truly made me proud to have served. And I truly appreciate their service. Salute.
The whole experience was stress free. The team was professional and everyone exceeded my expectations. Highly recommend if you’re looking to buy.
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They made a big life process so smooth. I felt comfortable to ask any question and responses were always quick and helpful. And they were just plain NICE. HIGHLY RECOMMEND.
Exceptional service. I felt comfortable with all my communications and transactions.
Great job by everyone who was involved and thank you.
The Veterans United team made the home buying process much simpler than I expected it to be. Everyone on the team was always just a quick phone call, text or email away.
Allie did her thing again. Everything went smoothly. When I had questions and concerns, she answered. My team called to check on me periodically and when I needed something, they pulled through. My real estate agent was A1. She made things go smoothly. Thanks.
