Great company and staff. Very knowledgeable what they do and makes the experience very easy! Any question or concern I had was quickly taken care of or answered. David Kitchens is very good at his job. I would recommend him to any Vet looking for a home loan.
Jerry Dooling was great to work with made the process really easy. The whole team was great and had me confident in my choice to work with veterans united.
I would tel them to be patient with the current market. The company is busy and customers may have to reach out to their representatives when they don’t hear back sooner.
I never thought buying a home would be this easy, they walk with you every step of the way. Would highly recommend veterans United, they truly care about there vets and making house buying easy
I would absolutely recommend any veteran looking to purchase a home to go through veterans united. As a matter of fact I have already shared my experience with a few friends!
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I rate Veterans United 5 stars! The customer service was great. I would recommend others to please give Veterans United a try. You will not regret it. The process was easy. Just make sure to turn in all documents when asked for.
Honestly, I started with all the to-do’s when we first got our offer accepted, then I didn’t hear anything for what seemed like a week or two, and the week of the closing I got a request for additional documentation, that I still haven’t received the day after COE.
Veterans United is a first class organization! In my experience, I was encouraged to look for that dream home. Then reach out and get it. Everyone you encounter with Veterans United will treat you with the utmost respect and professionalism. Making that call to Veterans United definitely was the right thing to do!
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Overall, my experience with Veterans United was a very positive one. My loan team was quick to respond (usually within a day). I was not in a rush to get this process done as it was a re-fi, so I did not have any issues with the 45 day turnaround time that was expected when the process started (which was upheld in the end).We ran into an issue with the Title Company, but it was not a reflection on Veterans United, who did everything they could to try and fix the situation. Our closing got pushed back a couple days because of this, but I can't fault VU - although they may want to re-look at who they use for Title Companies in Massachusetts.My Loan Specialist, Danielle Bourne was awesome. She did most of the communicating with me, checked in by phone to inform me that she was a real person and cared about my file. She was knowledgeable and genuine, which is tough to find in the service industry these days. The Loan Officer, Kaleb was informative, short, sweet and to the point which I like.The only thing I would recommend is that it would have been helpful to ask me up front if I had a well and a septic system. I did not find out until about 2-3 weeks after the process had started that I would need a well water test and septic inspection. I was scrambling a little bit to get those done as the companies were very busy, so it would have been nice to know that ahead of time. That's really the only thing I would have changed.Overall, I would do business with VU again. The website interface is fantastic. You always know where everything stands and you have a team of people working to get everything done for you.
