My wife and I got our first house but wouldn’t want to go through that experience again definitely felt unsure if we was getting the place and wasn’t explained well or at all about every process so we never knew what was going on.
Response from Veterans United
Hey Johnathon,
First off, congrats to you and your wife on your first home! I’m truly sorry to hear that the journey to get there was so stressful. Buying a home should be an exciting experience, not one filled with uncertainty. It sounds like we could’ve done a much better job of keeping you in the loop and explaining each step along the way. I understand how important clear communication is, especially when it comes to such a big decision.
If you’d like to talk more about what happened, my client advocate team would be happy to listen and see if there’s anything we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please reach out anytime that’s convenient for you.
Absolutely Amazing!
Thank you so very much!
First class experience! Grateful for the VU team that supported me with this purchase.
The whole team was great to work with. Everybody was friendly and helped with everything that I needed. I would say I had the best team to work with.
Veterans United made buying a house a wonderful and stress-free experience. They are experts in their fields and make buying a house fun and exciting. Veterans United makes the process easy and enjoyable whether you are buying your first, or tenth, home.
company did an outstanding job. I am very impressed
It was a seamless experience from start to finish. They found us the best realtor and lender and everyone really we could ever need to buy a home in an unknown state. Jesse our realtor knew the area and we were able to save time looking for only the properties that were best suited to our needs. Kris and Kathy were always making sure all my I’s and T’s were crossed. Josh rolled the red carpet out for us as our concierge was super convenient (great idea) we also got gifts which were nice (our dog and cat are even happy lol) Thank you all!
I always enjoy working with Johnna and her team. I was just speaking with one of her team members the other day that, I'm so thankful for the assistance you have given me and the blessings you also gave to my family. I know Johnna sent an email informing me that I'm a preferred customer however, she's definitely my preferred lender and I'm so thankful for her continued support. I've been working with Johnna since 2019 when I had zero knowledge of the home buying/owning process. Needless to say she as keep me informed and taught me about the process every speak of the way. She's just awesome and talented at what she does.
Overall, this was an incredibly easy and rewarding process. From day one to closing we were proved Sage advice and consistent reassurance from our team. Thank you so much for making this process enjoyable.
My biggest problem was the link I was given to change our address. Just to let you know, it didn’t work. We are still not getting mail forwarded and I submitted another change THROUGH USPS and have received many acknowledgements of that change,. Your list of utility companies was way wrong also. Other than that. This was a very smooth transition and I appreciate Everything going off as planned.
I appreciate how everyone was quick to answer any questions that we had about the process, especially since this is our first home.
