A professional and hassle free experience.
Great customer service! I recommend without reservation!!
The whole team was outstanding and took the time to explain every step of the way. I appreciate their expertise and patience during the home buying process!
Tim Wuest and his team helped me and kept me informed throughout my loan process.
This is truly the best ever to become a home owner for veterans I am truly so happy and excited that because of y’all I am now a proud home owner
It was great until the end and our documents were not ready for closing and no one communicated with us. It cost us a half day off work when it was supposed to be an hour of our time. We were cleared for close, every one knew of our closing and your company sent a draft of our closing documents to our closer the afternoon before. Then you started refiguring taxes after all that, further delaying closing. Not one person from your company apologized or even reached out. We will never use you again. When asked why our closing documents weren’t ready on time, I was told it was out of their hands and was the closing person on your ends fault, but no eta, no apology. Total joke.
Response from Veterans United
We're very sorry to hear of the difficulties that arose at the time of closing, Justin. We understand communication is key to our service, and we're sorry we ever left you feeling as though you were uninformed. Our Client Advocate will further research your closing, and will also remain available to assist if you have any unresolved concerns.
Great service!
Exceptional! The experience was very smooth and Ms. Deppe was very helpful through the process.
Very informative and intuitive web page that kept me in the loop as far as where my loan progress was. The bill pay also is very nice and easy.
Charlotte and her team are AMAZING!! A true miracle worker that made my dream of buying a home my boys could be comfortable in come true. My boys are so excited about our home and it's future potential of a backyard fort!!!
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Although I am pleased with my overall experience with Veterans United, I was not please with the amount of the closing costs. They were double the national average and three times the average for my state.
Mike and his team, Erin and Andrew were great during this process. They made the process as easy and simple as possible and gave us great service in getting our home loan. We will recommend Veterans United to all our friends that are Active Duty Military and Veterans to use them.
I am the widow of a Vietnam Vet. I am 79 yrs old. It was extremely difficult ultimately for me to go through the Application process as I am not very tech savvy!
Aside from that, I am amazed at how smoothly things went. When I encountered problems I simply called and was assisted quickly.
Thank you.
