Thank you so much for your help! We didn't think it would make sense to refinance so soon after our purchase, but we are so glad we did!
Overall process was easy but took too long to complete. The appraisal company that was used took over a month to complete their end. At one point, for over a week, additional documents were needed and neither myself nor VU knew about it until I had my broker bypass VU and contact the appraisal company directly. If progress stops like that VU should be asking questions to an outside company which they themselves hired for the job. Would not recommend.
Response from Veterans United
Robert, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. As the lender, we are by law not allowed to contact appraisal companies during this process and we share the frustration of third party companies. If you would like to share more on your recent experience we invite you to reach out to our Client Advocate department to discuss. We thank you again for your service.
working with Veterans United is always a great experience.Thank You!
Don't ever let Ross get away.
The whole process with Veterans United with very smoothly and everyone was very helpful along the way. Jeremy was very helpful and professional, and always answered my call and any questions I may have had. JD who also on his team, was also quite helpful. Anytime I called JD he was knowledge about the process and where we stood in the process. All documents were easy to upload, and equally easily presented to us for signatures. Another nice touch was being contacted by Brock Bondurant (Veterans United Concierge) about products and services we may need. Although we did not utilize any, it was nice knowing about different services out there, which can save you some time.
Ms. Cara Belcher was also excellent to work with, both over the phone and email. She ensured that I always knew where we were in the process and how I was doing. Veterans United is an outstanding organization with true professionals. This is the only company I would recommend to both active duty and veterans when it comes to home buying.
Our third loan with Veterans United. (Original loan and two refi's to lower the finance rate) VU always keeps our best interest in mind!
Thank you for helping us make our dream of home ownership a reality!
I am happy I made the choice to go with Veterans United Home Loans, it took a huge weight off my shoulder knowing I'm not drowning in a mortgage for the next 15-20 years
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Veterans United is an effortless and positive process whether buying your first or last home! I only recommend VU to my fellow vets.
See above.
Veterans United staff have been awesome to work with. Always quick to respond to any questions.
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