All transactions and communication was timely so the process was seamless. Personnel were polite and answered all of my questions.
It was a seamless IRRL process from start to finish!
Super simple
The use of docusign for everything streamlines the process so quickly and easily. Being able to access information from my phone anywhere I am, makes this entire process nearly painless, or as painless as possible.
The process was great. It did not take long at all. Things went very smooth. We were actually pleasantly suprised at how most of it went so well.
It was a positive experience to be able to complete most of this process online.
Great service
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They are the best and I wouldn't recommend any other place for veterans
Ted richardson and Michael butrum helped alot. We had kind of a rocky road but they guided a d help very well
Poor customer service. Poor communication or lack thereof. When we were finally able to reach someone, they rushed us as if we were imposing on their busy schedule. Numerous attempts requesting a phone call back ended up with text messages or emails. Voice mail re-directed to the team, but the option once selected forwarded me to another voice mailbox. We did not close on time, even when we established a date due to paperwork errors. These errors led to additional charges. The bottom line, communication here was entirely broken throughout this process. I expect a phone call back when you say you will call back that day or after. If problems arise, I should not be finding out days after it was identified.
Response from Veterans United
Mitchell, we're sorry to hear you didn't feel as if you were our number one priority. While we are helping many Veterans, we pride ourselves in offering personalized service and providing clear and timely communication. Our Client Advocate team will be reviewing your file to find areas in which we can improve. Please feel free to reach out with additional details if needed.
