I have bought houses before, with and without VA loans. The process was always the same - long, convoluted and unnerving, lost in a process never knowing what comes next or why.
Greg and his team were simply awesome! Looking to relocate; knowing the state but not where, when we found an interesting listing Greg would reach out to have a local realtor work with us, sometimes traveling long distances to provide us a video tour of the home. As we looked at more homes across the state online this happened again and again, each time painless as the first.
Once we found our home, Greg and his team; Cara, Anthony and Casey guided us thru every step of the way. Almost daily Greg our loan officer, Anthony our "Concierge" and Casey our realtor contacted us always keeping us up to date, explaining what's next and answering any questions we may have had.
From first contact to the final underwriting Greg was in constant contact, overseeing everything and making the entire process unbelievably easy.
The entire team was wonderful to work with. I felt like I was very well taken care of.
We bought our house in out family trust. It seems nobody knew or agreed on what signatures were need and we had to sign everything twice. We ended up having to sign a whole paragraph for UV while the county only need our Name, Trustee. Very annoying and time consuming for everyone involved.
Dean Crippen and Neisha were great to work with. Dean was quick to respond to any questions and almost always answered my calls. Neisha was very efficient and timely in getting all the boxes checked to get us to closing.
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Veterans United, out of the companies I have spoken with, made the most since! Sheldon and his team made the process unbelievably easy! There was no unnecessary paperwork! There was no wasted time! I completed the checklist, and they did the rest! My estimated date to close was my closing date!
Chase, and his Team did a phenomenal job. Veterans United is quick and efficient.
The VU team walked us through the whole process with ease.
Veterans United was a text or call away and they were wonderful to work with.Based on my own experience I would highly recommend them.
I fully recommend Veterans United for your home-purchasing needs. They genuinely care about their customers and know how to go the extra mile to make your dream become a reality. They take the time to explain the process and answer your questions. If you're a Veteran, this is the lender you should have.
Great people too work with.
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great job.
Very helpful. Easy to get ahold of. Very professional. Always kept us informed
Absolutely amazing team. Always there to answer my questions with a smile on their face. Thank you!
Poorly educated us about the process. Went through 3 officers from the time I called to closing. Loaded and signed multiple duplicate documents because of this I’m sure. The realtor couldn’t believe how unorganized this closing was. The remote notary couldn’t believe how poorly the documents were sent with no direction what so ever. Missed the closing date twice and still don’t have all the documents signed. Missing the spouse affidavit still. Several frantic emails or calls to me trying to get me to sign documents that were just uploaded minutes before. I buy and sell real estate for a living and is the 2nd VA loan I have done. This was by far the worst experience and will not recommend or be using VU again. If anyone reads this from customer service, look at the times/dates on the documents uploaded to the portal to confirm everything i have stated here.
Response from Veterans United
Hello Rebecca,
Reading your review was tough, and I’m truly sorry for the experience you had. It’s clear this process caused more frustration than support, and that’s the exact opposite of what we aim for—especially for someone who knows the ins and outs of real estate like you do.
Going through multiple loan officers, getting duplicate documents, missing closing dates, and still not having everything completed… that’s unacceptable. I can only imagine how chaotic and disorganized that felt from your end, especially when you're used to a smoother process. And the feedback from your realtor and the notary just underscores how off track we got here.
What really stands out is that you took the time to share this with us, even after all the back and forth—and I want you to know it doesn’t go unnoticed. I’d like to look into this more deeply, including the timestamps and document uploads you mentioned. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you for the feedback—and for sticking with the process even when we made it harder than it needed to be.
