Veterans United has plenty of benefits of using and was by far the easiest process of all the houses I have purchased. They need to train their account managers and loan officers on informing their customers on ways to reach someone when questions arise out of normal business hours. They also need to communicate regularly on he status of things happening in the process (this should include when they are looking into problems and even when things haven't changed but are still in progress or waiting.)
Response from Veterans United
We appreciate this information Ronald, and we hope that every client has an excellent experience working with us. We are glad some aspects went well, and we value this opportunity to learn from our mistakes. Veterans United conducts business during standard business hours; however, we understand there may have been an opportunity better serve you. A member of our Client Advocate team is available to speak with you to discuss ways we might improve our service.
Whole team was very courteous, professional, and very quick processing
VU Rocks! The entire team, Ellen, Cameron, and Matt were amazing!
The process was surprisingly easy! All my questions were answered and explained in a way that even I could understand!
Sydney was great to work with. Always kept me up to date and walked me thru the whole process. Very responsive and easy to work with. I definitely recommend veterans use Veterans United.
Veterans United really cared about my family and helped us purchase our house and we would definitely recommend them! Our lender walked us through the entire process, even referring us to the Lighthouse program to help us with our credit, answered all of our questions and concerns, and was in touch with us on a very consistent basis. My family and I would highly recommend Veterans United Home Loans to all of our veteran brothers and sisters to help them purchase their next home.
. Outstanding service, always available to answer questions. Very fast response times. Highly recommended
