I know there were some last minute changes at our 2nd closing. Jason did say we would close that day and we did. So I thank him and his team for working hard and getting it through. My wife and I had a lot of trouble for our first home buying. From bad realtor finding out our first home we picked would flood. To and inspection that never went through making us move our closing date forcing us to find people to work for us and help move . Not knowing if we will actually close the day we want. Veterans untied did step up and say they would put for a hotel and storage if we didn’t make our 2nd closing date. It was a hectic home buying experience.
Response from Veterans United
Robert, Thank you for sharing your voice with us. We understand that third parties can cause stress and delays in the home buying process. We are pleased to learn that your Veterans United loan team did a great job in assisting you. If you would like to share more information, please do not hesitate on reaching out to our client advocate team to discuss. Thank you again.
Ryan, Cara and the whole team exemplified professionalism. They thoroughly explained the process and responded in a timely manner throughout. They made the stressful process of home buying extremely manageable. The online platform is very user friendly. This is my second time using VU and I don’t see why I would ever use anyone else.
My experience with Veteran's United was good. I was able to apply online and get pre-approval in a couple minutes. Although the whole home purchasing experience can be a bit stressful. They were available to answer most of my questions. I liked that I could screenshot most documents and upload. That made things a little easier with my schedule.
I had a great, worry free home buying experience with my whole loan team especially Doug (loan specialist) and Ross (Realtor). I highly recommend both these men if you want a smooth home buying experience.
Would recommend Veterans United without reservation. Everyone I interacted with was professional, willing to help and pleasant to deal with. My rate and closing costs were reasonable. Thank you for an easy experience!
Mallory was awesome and deserves a lot of the credit too. She was always on top of things and was a joy to work with.
Very helpful. They did there absolute best in my eyes. First time home buyer.
We are first time home buyers and had been putting off purchasing a house for years as we never had been in a place long enough to put down roots or have any large amount of funds for a down payment or closing costs. Nichole, our loan officer, took the time to get to personally know us and our situation. She listened, took notes, and answered every little question we had in such a daunting process. We found out that we were able to purchase a home and get preapproval. We thought we were still 5-10 years away from being able to afford such a dream. Now, we're proud to officially say we're home owners!
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From start to finish our experience was 100% positive. Our loan officer and her team were great. They always responded to me quickly and professionally. I highly recommend Veterans United Home Loans.
Quick and easy. The whole process required minimum input from me and doing everything digitally was so convenient.
Veterans United made my first home buying experience rewarding because of the excellent group of people God chose to be on my Team. Kris Ball, Natalie Kelly and Jinny. Thanks guys
I understand that people are busy but I had left several messages with questions about our loan process that went unanswered. This lead to a misunderstanding due to lack of communications and now we are stuck with a very large negative hit against our credit. We are trying to appeal with the credit beureau's but we are severely disappointed. Any help would be appreciated.
Response from Veterans United
Jorge, we thank you for sharing your voice with us about your recent experience. We agree wholeheartedly that having a great communication line with your loan team is a vital key in the home buying process. We would like to share the stress of the miscommunication that had occurred. Our client advocate team is available to you at any time to assist you in your post-closing issues. Thank you again for your service and thank you for choosing Veterans United.
