Stressful. I never felt that the lender wanted to help us actually get the loan. We felt like we were asked to do certain things that proved we had integrity. Like get a letter from our daughter saying she wasn’t getting any rent money from her Dad when he stayed at her home. We have excellent credit and had very low debt but felt like we were treated like we didn’t have two nickels to rub together.
Response from Veterans United
Kenneth, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to learn more about your experience if you choose to share more. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Thank you for your service and thank you for choosing Veterans United.
I picked Veterans United from a google search. Their rates beat USAA and Chase. I was lucky enough to get Dustin Johnson as my loan officer. He is extremely knowledgeable and was on top of everything. We managed to close from start to finish in 38 days. Could not be happier with the experience!
My process from pre-approval seemed to go so fast! Rett and Caytlyn really helped keep the process moving, with minimal slow-downs along the way. Just the occasional extra request from the underwriters.They were very easy to keep in contact with, at almost any point throughout the workday. I highly recommend their team. Thanks again!
definitely go through Veterans United.
Veterans United’s platform is so user friendly and so easy to use. Out of our 5 Previous home purchases, Veterans United provided us with The best service and a truly stress free home buying experience. They really treat veterans with professionalism and respect and we are truly grateful for their service to us.
I have worked with other mortgage companies in the past, I will tell you veterans mortgage is in another class by itself! You can basically keep doing what you do without any interruption, Its like just sit back and they will do the rest, I am so happy and satisfied I closed on the exact date they said as long as you do your part. I will never use another mortgage company I mean that!!!
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Joel was amazing! He answered all of our questions, even when there was my husband, other family members or myself asking. He stayed in touch with us and kept us on the right track during the paperwork process after we found the home we wanted. He went above and beyond for us during the closing process, which helped us get into our home sooner. We are so grateful and lucky to have had such a great loan specialist.
Veterans United is fantastic!
I continue to come back to Katie every time because I trust her knowledge and I know I am always taken care of. The process literally gets easier with her and her team every time!! Thanks again!!
