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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

434,575

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 434,575 unfiltered, unedited reviews

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3 out of 5 Stars
Would Recommend

Veterans United helped me get the loan with ease on the paperwork and to do lists. I wish they would have give me advice about making sure I have an attorney to look over disclosures and made sure the inspector, seller, and Realtor didn't take advantage of me but unfortunately that's how it was and now im stuck with alot of work on a very expensive house. The loan was the easy part so I can't blame Veterans United.

Response from Veterans United

Hi Sonny,
Thank you for sharing your feedback and for noting that the loan process itself went smoothly. I’m sorry to hear that the home’s condition and the experience with other parties left you feeling taken advantage of. That’s especially disheartening when you’ve made such a big investment in a place you expected to enjoy.

While the VA appraisal process is limited to assessing a property’s value at face value, we always recommend a full home inspection and, if needed, consulting an attorney to protect your interests before closing. I know that doesn’t change what you’re facing now, but I’d like to review your file to make sure you have all the information about the steps taken during your purchase.

If you’d like to talk, please reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday.

5 out of 5 Stars
Would Recommend

This was my first time buying a home. My loan servicing agent was Martin Schneider, from the beginning was kind, intelligent, and dedicating to helping me. The process started when I was stationed in Germany and wrapped up seamlessly with only 4 days before closing when I arrived at my new duty station. The entire time, Martin was available, helpful, and knowledgeable about every question and concern I had. Not only would I recommend Veterans United, I already have to a handful of friends and co-workers. Great job and thank you!

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend
Photo submission from Austin L.

All parties involved had a great work ethic and supported my journey to obtaining my first home. After going through the military and receiving this expert team, it makes me grateful for my time spent in the service. Veterans United Home Loans is the real deal!

headshot image of Lauren Krager

Loan Officer: Lauren Krager

NMLS# 1709288

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend

I Been with Veterans United since 2019 and this is my Second time using Veterans United with my VA Loan on house #2. The Service is always Phenomenal and Sam Yoo and his team is the Best in the Business. I will always use and recommend Veterans United to everyone. 5 Star Rating.

headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Great job and very responsive from the entire team.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend
headshot image of Jacob Johnston

Loan Officer: Jacob Johnston

NMLS# 2342424

5 out of 5 Stars
Would Recommend

Amazing team!!!!

headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

The entire process was such an amazing experience! Michelle, Jessica and company were such a pleasure to work with.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend
headshot image of Zachary Williams

Loan Officer: Zachary Williams

NMLS# 1391647

5 out of 5 Stars
Would Recommend
Photo submission from William C.

Thank you Veterans United for giving us your service and helping us achieve our goal of owning a new home. You went above and beyond for us and we are truly grateful.

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

2.5 out of 5 Stars
Would Recommend

I would recommend solely for the low interest rate . The ease of their “to do” checklist is fine but I had to do tasks generally more than once - once I figured that out I started asking for clarification before doing the task/ wondering what happened to my document or why my explanation wasn’t enough. Then they had to go back through not even realizing I had submitted anything in the first place - so that was aggravating.
Realtor- I used they’re recommendation before for a realtor but this time I cannot say they’re team was a good one. Numerous oversights and in the end they didn’t even show up to my closing- which I thought was rude but maybe they just didn’t want to see me in person due to all the issues and missteps we were having. Either way- poor people and management skills on the realtors part. I almost ended up working with the listing agent more due to trusting him more.

Response from Veterans United

Hi Anna,
Thank you for sharing both the positives and the frustrations from your recent homebuying experience. I’m glad to hear the interest rate worked well for you, but I understand how aggravating it must have been to redo tasks and wonder what happened to documents you’d already submitted. That’s not how we want our process to feel.

I also hear your concerns about the realtor experience and the disappointment of not having them present at closing. While your realtor is a separate professional from Veterans United, we still take your feedback seriously when it comes to our recommendations. I’d like to review your file and talk through what happened so we can learn from your experience.

You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.

4.5 out of 5 Stars
Would Recommend
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend

My experience was superb.

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

I can’t express how great Chris B was throughout this entire process. I am so thankful that he was the loan officer who I was connected with.

headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend

Awesome at communication. Very quick and responsive. Always on top of it

headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend

Very kind, helpful and efficient. After hearing friends and family complain about the problems they encountered buying a house, I was pretty apprehensive about the process, but Veterans United made it so easy! Answering all questions promptly and all documents as soon as they were available. I am very, very pleased with our results, and am looking forward to moving into our lovely new home in two days.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

4.5 out of 5 Stars
Would Recommend
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend
Photo submission from Terronn W.

Thank you so much for all of your help. You all helped me obtain my dream home for my family!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend

Everyone was so great. They answered all our questions and helped us when we got frustrated. I would recommend them enthusiastically.

headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend

I had a lot of things going on in my life during our refinancing and he made sure to answer every question even if I asked it multiple times so I really felt like I was working with people who had patience and wanted to help us quickly with every problem that arose

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

What an outstanding team. House buying does NOT have to be stressful. Derek and his team are the best and made the whole process easy.

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

More Reviews

See all 434,575 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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