I will always work with veterans united for my home mortgage needs and refer all my friends.
Veterans United was a great company to do business with . They really walked me threw the hole process . And keep me up dated on what was going on .
My experience with Veterans United was awesome. I had a great team and they all helped out tremendously. They were on top of every detail. I don't have one negative thing to say about VU!
I totally recommend any veteran who wants to buy a home to go with Veterans United.
The team at Veterans United is Awesome!This is my first home purchase and I was baffled with all the steps from preapproval to final closing. They are very understanding and helped with any questions we had. Answering quickly with positive reassurance.It is no wonder they have backed so many home owners like myself. I would have been lost without them.
Everything went smoothly and we are in our amazing new home now. Still waiting for it to "sink in".
I closed on my new construction home on June 30, 2020! I was very nervous - as this was my 1st purchase. The company offer easy to follow, informational videos that help potential buyers understand each process, with purchasing a new home. When I did not understand a process and/or I had a question, my Loan Specialist (Ms. Tina and Ms. Sarah) readily answered my questions - either by text, email, or phone call. About 8 weeks before my proposed closing date, a negative report populated on my credit report. The negative report caused my scores to drop! This situation could have caused me, to possible lose my new home and my "down payment" (earnest money). My Loan Specialist quickly connected me, with my assigned Credit Counselor (Ms. Katie). My Credit Counselor help me resolve the negative credit reporting. It put me back on track to successfully secure my home loan! I do not believe that I could have done this without them. They are such an AMAZING TEAM!
Not happy with VUHL ... 2 days before closing I am told we will close at 3pm... we made plans for over 2 weeks to close in the morning, that's before, or by 12... we sat for 7 hours, almost a wasted day with nowhere to go, but sit in the heat, 5 people and a 150 lb service dog packed into 3 seats in the uhaul, and 2 seats in the front of our van... every space filled, so the 150 lb dog is on the floor of the uhaul... lol ... why wait to tell us 2 days before closing... uhaul was already booked... we are already out of our home, on a deadline... uhaul charged us 115.00 for being late... but hey VUHL was awear and blamed me... lol... They never once treated me like the customer, and I sure never felt like a customer to them... No, use someone else, use anyone else for that matter.
Response from Veterans United
Brett, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team is available to speak to you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road. Thank you for your service and thank you for choosing Veterans United.
Ashley Royea was amazing also! She was there day and night to make sure the process went smoothly!
Veterans United will keep you involved and informed regarding the various stages of your home buying process. Their website contain a treasure trove of information concerning the home buying steps keeping you informed and on track with each stage.
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Purchasing my home through Veterans United was a worry-free experience, and that meant a lot.
When I began the process of buying a home I started with another loan company & was I was not impressed. The loan officer was slow to respond & seemed to have difficulty answering questions AND it seemed the interest rate was changing daily. So, I contacted Veterans United. WHAT A DIFFRENCE!!! The officer VUHL assigned to my loan was more than knowledgeable. He was attentive to my needs, answered all my questions, in terms I could understand, & went well beyond the call to ensure I was satisfied. I will definitely recommend Veterans United & my loan officer Ryan Herman without hesitation!! They are the Go-To company for veterans looking to purchase a home!!
If you are looking for the perfect home and want an enjoyable experience with making that happen, I totally recommend Bobby at Veteran's United. He and his team were wonderful and very helpful in getting me in my forever home in less time than expected!
