The personal attention and customer service was outstanding
This is my second loan through Veterans United and both time were great.
Very professional, efficient and courteous.
I had one scenario that I feel could have been handled much differently, with decent communication with in the team however in the end we got our home and it’s all over.
All transactions and communication was timely so the process was seamless. Personnel were polite and answered all of my questions.
It was a seamless IRRL process from start to finish!
Super simple
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The use of docusign for everything streamlines the process so quickly and easily. Being able to access information from my phone anywhere I am, makes this entire process nearly painless, or as painless as possible.
The process was great. It did not take long at all. Things went very smooth. We were actually pleasantly suprised at how most of it went so well.
It was a positive experience to be able to complete most of this process online.
