Loan process was fine until we got to underwriting and title. New requirements seemed to come up every few days which delayed the closing as well as increasing closing costs. For example, lender was not aware there was a well on the property and required a well inspection (understandable circumstances). However, they could not tell us which water tests needed to be done. This was 2 weeks before closing, we had the well tested, had to expedite it (more out of pocket costs) and test for organisms as the lender could not identify the needs of the test. Despite the last-minute requirements, we were very proactive and meet all requirements upon notice.
Unfortunately, it seems they were doing their best to try and disqualify us from refinancing. For example, just before closing a requirement for getting documentation from Tesl,a our solar panel company, to provide documentation. My husband called Tesla and let them know what was needed and they provided the documents swiftly, of course at an additional fee. Whereas it took 3 days for underwriting to call and ask for the same documentation. It seemed like there was an invented delay at every whim. I will not go through this company again for finance or refinance. The only reason we stayed is because we had no other option, as closing took so long it would have been almost impossible to get another lender in time and at the rate we were looking for.
The point of the refinance was to get money out to upgrade our home. When we purchased our home in 2016 it took less than 4 weeks to close whereas with VU it took just over seven weeks. The whole process was very stressful and unnecessary.
Response from Veterans United
Enrique, Thank you for sending back this honest feedback on your loan. We do understand that the underwriting process can be at times very stressful and tedious. We would like to express that frustration by letting you know that our underwriting team is very knowledgeable and have to be very thorough. The team goes through all conditions and regulations to provide our clients with the best product for them. this ensures the client has a fantastic loan for the future. We thank you for your service and thank you for choosing Veterans United
Veterans United has been very good with my initial loan and refinance! Samantha and her team are the best!!!!
Philicia Pringle & Krystal were a pleasure to work with through out my process!! They both were amazing!!
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I would not recommend using anyone else, ever. Veterans United makes everything so easy and the whole process is can be viewed on the website. I was able to view every step of my loan process and that gave me peace of mind.
This process seemed daunting at first, but you guys made it a breeze. Thank you!
I would definitely recommend Veterans United.
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The best place to put your trust in because they will definitely take care of you in quick time frame.
