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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,175

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,175 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

This is my second home purchase through Veterans United. I was so highly impressed the first time that I did not even consider another company for my recent home purchase. Veterans United has earned my business for life.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

4 out of 5 Stars
Would Recommend

The Veterans United website that we had access to during our home purchase was amazing. It allowed for easy access to allow us to upload and view documents, along with keeping track of what still needed to be completed, and where we were at during the whole process.

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Very pleasurable experience. Thank you very much.

headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Promise and Allison were OUTSTANDING, from the beginning to the end they made use feel like family answering calls even after hours.

headshot image of Promise Jackson

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Excellent customer service. Any time i emailed or left message they always responded in a timely manner. They were very helpful and walked through everything. I highly recommend Rob, Alyssa and their team.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

1.5 out of 5 Stars

I doubt very much that my comments will be allowed on a reviews page. The VU representative was told that seller and buyer were going to work out a financial deal without a realtor. The VU rep was given permission to call seller and give her answers as to process. Instead, he informed her of buyer's allowable limit, subtracted the $7,500 for closing costs (which almost doubled by the time of closing) and told seller she could "eat" the costs, bringing the total sales price down by that much. Seller and I had not even begun negotiations. The process did not get much better from then on.

Response from Veterans United

Karen, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is always available during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend
headshot image of Ryan Madison

Loan Officer: Ryan Madison

NMLS# 832361

4 out of 5 Stars
Would Recommend
headshot image of Joe Newberry

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Highly recommended.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

I just want to give a big thank you to this team. I was pretty nervous about buying a home for the first time but, they put my mind at ease. Any questions I had were answered and explained on the spot. There was never a time they didn't have an answer to my questions and I definitely asked a lot of them, multiple times a day. Every one of them needs a pay raise or a bonus this year. Their tireless efforts need to be appreciated to the highest extent possible.

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

4.5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

3 out of 5 Stars

I don’t know if there are any better options, probably not. We got the house and are happy, sad to see such incompetence though.

Response from Veterans United

Thank you for being honest with us about the conclusion of your loan process, Thomas. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk and work hard to improve the service for folks down the road.

4 out of 5 Stars
Would Recommend

It was a long process but in the end it was worth it. Molly is the best to work with!! She is on top of communicating with you and answers all your questions.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

4.5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

I have worked with Veterans United three times in the last few years to obtain a VA mortgage; twice to purchase a home and this last time to refinance my mortgage in order to take advantage of the lower interest rates. Each time I have worked with Sam Yoo and his team. Although the mortgage process can be frustrating at times, Sam and his team made every effort to understand my personal situation and make sure that I fully understood what was required each step of the way. Their full and complete knowledge of the VA mortgage process and requirements made things much easier for me. All I had to do was provide the information that they asked for and they took care of every thing else. When I was buying a home, they worked closely with the seller or seller's realtor to make sure that all VA requirements were met and the closing went smoothly. They were always readily accessible by phone or email to answer any questions. I would wholeheartedly recommend Veterans United to anyone pursuing a VA mortgage.

headshot image of Sam Yoo

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

I can't say enough about my experience with Veterans United. They offered the lowest rates while processing my loan with first-class customer service!!!

headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

4 out of 5 Stars
Would Recommend
headshot image of Gerrit Hane

Loan Officer: Gerrit Hane

NMLS# 1002285

4 out of 5 Stars
Would Recommend
headshot image of Chris Thornton

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

The VU team was awesome! We closed in exactly 30 days, and I believe the process was smother than the last car I bought!

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

I would let other veterans know my home buying experience was very easy. The website was simple and very easy to use. I'm happy!!!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

The very best home buying experience ever for veterans Very helpful and easy to work with Veterans United is a first class service, tell everyone that

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Nani Serrao

Loan Officer: Nani Serrao

NMLS# 1422779

More Reviews

See all 428,175 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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