The whole team was great, exceptional experience, made me feel at ease.
I have zero complaints, just one recommendation. It would be an even better experience if the buyer had the same level of communication with the Loan Coordinator as I had extremely great communication with Michael Jones.
Please use my initial comments concerning Scott and Shay above.
10/10 experience. Would do again!
My real estate agent told me that she has working with Veterans United a ton through her career and that Andy and Matt are by far the best people she has worked with. As a first time home buyer they made everything simple for me and walked me through each and every step!
Ty Reese and the loan team were incredible during a extremely tough home buying experience. We have bought five homes, been through multiple refinances with a variety of big name banks/lenders. I can say without a doubt Ty, his team, and Veterans United were the best we've used and I would gladly seek out Ty and the Veterans United team as our first choice again in the future..
The Underwriting department almost made me go to from the #1 Veterans United to the #2 competitor. If it wasn't for the our Loan Specialist Lisa, we would have walked...RAN. The underwriter made us feel numb at the end of the day. After providing documentation and Equifax third party account confirmations ...it still was not enough. I thought a deferment was a consumers right. The underwriter didn't realize the world was going through a pandemic ..according to this underwriter, deferments were not your right. We were ahead on our car note (next payment due Nov 2020) ...well because we asked for a 3 month deferment, they made us pay 5 months more because they couldn't understand how we could be ahead on our account...Before you go to the underwriter ...request credentials for at least a common sense degree...definitely non service members work as underwriter at Veterans United
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Great service. Highly recommend them.
Ready to see for yourself?
Experience first-hand why 370,142 homeowners give us a perfect score!
Not sure how I came across Veterans United but sure glad I did. The process was seamless and they left nothing to the imagination. All questions answered, all curiosity put to rest. Amazing experience!
Thank you to all that helped with this long process. May God bless you and your families
They made the whole experience easy. We hadn't bought a home for 35 years and had forgotten a lot of the process. the whole crew were very helpful with my questions & concerns. I would get answers almost immediately. The loan officer, even the last couple of days was communicating with me to help me understand what still had to be done or to relieve my fears. Even late evening the night before we closed she immediately would answer my questions in emails. I thank the whole team for making the experience less stressful.
Overall, everyone was on top of things and knows who the customer is. Very satisfied with this group. Thank You all.
