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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,192

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

2.5 out of 5 Stars

Despite a few great people that I was lucky to have on the team. There was one person that ruined my experience completely and is one of the two reasons I will not be recommending Veterans United. The loan coordinator, Bart Townsend was absolutely horrible to work with. He was difficult to get a hold of, had a condescending demeanor through out every email and few phone calls I had. My interactions with him made it feel like he was working against me through the whole process instead of with me helping a first time home buyer. I highly doubt he’s any different with any other client. Another huge issue I have it seemed he didn't read any of my work history answered in the basic information of my application or really he seemed to have zero understanding of basic fundamentals with how Active military personnel work and the benefits which come included. Kind of a huge issue when all of the clients are either active or retired when applying for a VA loan. Second issue I have, which I knew from the beginning. Is not having any choice with who my loan is sold off to when my loan will be inevitably sold off to a 3rd party company. I fully understand why it's done as its a common business technique. However it just takes away from the “We care about you” impression that veteran united seems to hold highly as a business motto.

Response from Veterans United

Hi Dominic, we appreciate the chance to hear from you and we understand that the communication did not exceed expectations. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. Also, a loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know!

5 out of 5 Stars
Would Recommend

Shout out to Tyler and his crew! Thank you for everyone that helped in the process of buying this home! #blessed

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

This has been the best home buying experience I've been involved with

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

4.5 out of 5 Stars
Would Recommend
Photo submission from Brandon G.

Veterans United helped me exceptionally with the step-by-step home buying process! The staff were very friendly, diligent in their work and informative about everything I didn't quite understand as a home buyer.

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

3.5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

2.5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

The lending team I was assigned with VU was top-notch. Communication throughout the whole process was excellent. The team had answers for any questions I had, regularly checked in via text, email and phone calls to keep me updated on the loan process, guided me through each step, and had incredible customer service skills. Thanks to Veterans United for operating such a high-quality service for veterans.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4 out of 5 Stars
Would Recommend

Last but not least Bettina was my boots on ground girl. She is the magicians assistant, the one doing all the work & making her boss look good. Thank you for answering all my crazy questions.

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

Veterans United gave us the best first experience of home buying. Our team was thoughtful and kind. They walked us through everything and made it understandable. They even send toys and treats for our pets, including the horses!. I would definitely would recommend Veterans United to anyone needing a home.

headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

United veterans was really the way to go for us. All of the people that were there that helped We just want to say we appreciate everybody.

headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

5 out of 5 Stars
Would Recommend
Photo submission from Jose S.

We, my wife and I are very happy with such a.great job done by such a great team. From my first phone call to the last paper signatures was an awesome experience in achieving a milestone in our life, ownership of a home. THANK YOU VETERANS UNITED.

headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

4 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

from start to finish very profession staff, very supportive, answered all my question,
addressed all my concerns in a timely manner, provided viable solutions to
potential issues. jus an over all positive experience , great dedicated team work, securing my first multi-family home. thank you VU.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Amazing to work with!! Literally from approval to closing in 1 month. Trust their realtors. Trust your home buying team. They will always watch you six. They will be there everyday with an answer or a way to get the answer quickly.

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
Would Recommend

I want to thank to thank Veterans United for all the wonderful help they provide us. I couldn't have asked for a better team in Stephen, Jonathan and Blair. I highly recommend Veterans United to all my fellow veterans who are looking for a home.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Everybody I talk to was great. They made everything go smoothly as this was my first house

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend
headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

1 out of 5 Stars
headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend
Photo submission from Sharon H.

Loving my new home!

headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Amy was great as well

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

meow :)

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend

I have now refinanced a mortgage and purchased a home with Veterans United. VU and their teams are incredible. They are obsessed with their customers and it shows. As long as VU is here, I will never finance a home with anyone else. Our team even sent a back to school care package to cheer up our 7-year-old daughter when they heard she was sad about switching schools. In my opinion, that is just not customer service you can teach. It comes from genuine care and solid leadership. Glad to have had the pleasure of working with VU and their amazing staff. Thank you from our entire family!

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

More Reviews

See all 386,192 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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