If you are purchasing a home, Hank Warren and his team should be your go to. My husband and I started working with him almost a year ago and throughout the entire process he was professional, kind, knowledgeable, helpful, available and just a pleasure to work with. His expertise not only made our home buying process a breeze, but it also taught us so much along the way. I really can’t say enough good things about my experience, there’s no greater feeling than working with someone who truly has your best interest at heart. Thank you Hank! You rock and I look forward to working with you in the future!
I am very appreciative of the help I have received from everyone I've worked with at Veterans United. They always respond quickly to calls/emails/texts to questions or concerns I have had. The website is very easy to use, which is also a plus. Overall, I have had a great experience and would recommend Veterans United to any Veteran in the market for buying a home.
He stayed in touch through out the process and was quick to answer any questions that we had.
No Ordinary Experience.
All in all, the perfect mortgage experience!
I could not say enough about Emmy and Brett. They have walked us through this process, and they have been outstanding . Emmy and her team, Brett was absolutely outstanding. They went above and beyond what was required of their positions to do. We had a lot of communication issues with the builder, and they stepped up to the plate and took on the role to make sure everything went smoothly. I highly recommend Emmy and her team to any veterans looking to buy a home .
Best job ever we are greatly appreciative of everything that they have done for us so this process we could not have made it through without them!!!
2nd go around with the VU (Veterans United) and I couldn't be more pleased when the results!
This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.
Response from Veterans United
On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
My team at Veterans United did a wonderful job. Happy to be home.
I would recommend others to work with veterans United
United Veterans is a fantastic company to work with. They are fast, reliable, professional, and very easy to work with. Thank you United Veterans, it was great to work with you!
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I love doing business with Veterans United. I have used them for the initial loan and both refinance loans on my home and would recommend Veterans United to anyone. They take great care of me and when I need anything from them it is addressed quickly
Veterans United has been a fantastic top-tier company to work with, especially for first time home buyers. They provide you with exceptional talented teams who provide all the resources and answers to any questions you might have to ensure a smoother less-stressful process. On top of that, they have informative videos throughout the process that make understanding home buying a whole lot easier. Their staff is incredibly kind and very patient, willing to stick with you the whole way to ensure you’re satisfied and happy! I highly recommend everyone to look into having Veterans United Home Loans as your lender. I’ll definitely be a returning lendee in the future!
This was a cool process. A one stop shop. What a breath of fresh air. EVERY Veteran should be with your company
We had a great experience and we are so happy with our new home!! Your staff was great and very easy to communicate with. Thank you for all your help!
I would do it all again thank you
Thanks to Veterans United Home Loans. They helped me get a house and a year later helped me refinance my house. I didn't think having house would be such a paperwork chore but thanks to my loan team they made it feel it like less of a chore and explain the paperwork to me and answer my questions when I had some.
This is my second time working with Veterans United and I will definitely use them again in the future. The process is seamless and the customer service is phenomenal. I couldn't be happier with the team I had this go around.
