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The underwriting team should be completely redone. The only and absolutely only delay in all this crap show of a loan was on underwriting. To say they read documents and are trained to do their job is absolutely laughable. I sent double and triple documents to them stating the exact same thing on numerous occasions. To have to send the same thing highlighted with notes on it like they were in grade school so they could slightly understand what was in front of their eyes. Due to the underwriting alone I will never use Veterans United ever again. My home buying experience was horrendous to say it in nice terms. I hope this doesn't fall on deaf ears (which it will) do better for your veterans. Be more descriptive like Stephen. He made this experience not a 1 out of 10 overall. Thank god he's understanding and can take verbal abuse because if not id have pulled my loan from veterans united in its entirety.
Response from Veterans United
Hi Richard,
I’m really sorry to hear that the underwriting process caused so much frustration for you. That’s definitely not the experience we aim to deliver, especially when something as important as your home loan is on the line. I can imagine how exhausting it must’ve been to send documents multiple times and feel like things were being missed—that would frustrate anyone.
It’s great to hear that Stephen was a bright spot in all of this, but I know that doesn’t change the stress you went through. If you're open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We would really like to learn more about what happened with your file so we can address it on our end.
Little did we know how lucky we were, 2 weeks after we moved in, so did Hurricane Ian. It protected us like a good house should! Thank you!!!
Thanks to you all!! Great job, look forward to working with VU in the future for my home loan experience. Outstanding job! Cheers!!
The entire team did an outstanding job, they made me feel like family in the process of helping my family. The way they kept me updated every step of the way, is hard to find a team like this anywhere. You guys are a true power team and my family will be forever grateful!!!
Thank you all so much!!
Zach and his team were BEYOND exceptional. Any worries or questions I've had were answered and help was always there when needed. This company has provided a way that was super easy and stress free. It was like I was working with close friends. I'd recommend Veterans United to any Veterans that are need of a mortgage and without the headaches. This is the place to look into!
As a 1st time buyer with no other experience to compare it to, the experience was overall good but at times overwhelming. I look forward to my further communications and assistance from a very knowledgeable and helpful team at United. Thank you for the experience and all the assistance.
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
Thank you for everything!
you guys are awesome, I’ll recommend you 100%.
take care 😁
Our home purchase with Veterans United was the best purchase experience I’ve had. A dedicated and responsive group of people who made it feel like my home was their personal responsibility. I would strongly encourage any veteran to use Veterans United, especially Greg and his team.
My Veterans United Home Loans team made the entire home-buying process seamless. Any time I needed anything or had a question there was someone there to help. It was a pleasure to buy my first home through you all!
I am very excited that I am now officially closed on the house and it feels a lot better to be paying a mortgage than rent. Very thankful for my real estate agent, everyone from veterans United and anyone that helped throughout the middle including notary agent that came out.
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The cherry on top was the gift sent to our new house! We were not expecting it, and it was so thoughtful and heartfelt for y’all to think about us and our kids! Thank you thank you thank you for helping us to achieve buying our first home!
United Veterans Home Loans make the buying process very easy and stress free as possible. They treat Veterans with reverence and respect and their number 1 goal is to treat Vets with dignity and help them get the home of their dreams!
I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home
Veterans United originates nearly all VA loans and knows precisely what they're doing.
