A home buying experience of supposed to be a nice memorable moment. Mine was nothing but chaos and anger filled days. I am so upset with veterans United and the whole process. I went into the closing thinking o would be getting a small amount of cash at closing only to find out I would have to pay $3,500 extra. This news was broke to me two minutes before I was to sign my closing documents. I cannot believe this was over looked. This again was the worst business transaction of my entire life. I will not ever recommend your services. This is not how veterans are supposed to be treated.
Response from Veterans United
Henry, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Veterans United was a please to work with. They were very knowledgeable on the process and helped the process go smoothly and kept me informed to help deliver the best rate. Great service and communication. They made the process swift and painless.
Love the VA
I would recommend Veterans United to anyone
Veterans United overall service was great. They made the home buying experience simple. They guided us through everything and answered any questions promptly.
They made a difficult process simple and reduced the anxiety while explaining the many elements in a plain, understandable manner.
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Between Chris Angelo, Mark Dischert and Angie Smith, I lucked out by having an amazing home loan team to take me through every step from pre-approval all the way to closing in the span of just a few months. I can't thank them enough and I will be sure to recommend them to my military friends and coworkers. Communicating via text made the process so much easier as questions popped up throughout and I always received immediate responses. If you are a first time or even a 5th time home-buyer, Veterans United is the team for you!
Awesome
Veterans United in Austin has a great team! Communication is HUGE, and Chad and the Austin team kept us informed from start to finish. They were very forthcoming with requirements, and what to expect throughout the process. They made the process a breeze!
Love the videos (tutorials) as a guides.
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This was my first home buying experience and Veterans United made this process a breeze. The timing of returned phone calls, emails and inquiries were all very prompt. I never felt out of the loop during this entire process. Speaking with the team from the first call to the last call were all very professional, kind and made me feel as if I were their number one priority.At times I felt as if I were asking stupid questions but always received the utmost respect from all team members from the highest to lowest member. I love Veterans United and will definitely recommend them to anyone looking to buy, sell or refinance. They get a Gold Star!
It was a easy and convenient process. Thanks for everything!
Veterans United did a good job meeting my need needs, but make sure to review all documents before signing and make sure they explain any changes in the closes closing costs, they will change on you as you get closer to the closing of the loan.
Response from Veterans United
Jarome, thank you for taking the time to inform our team of your recent loan experience. We always strive to set proper expectations with it comes to all loan documents. Closing figures are always subject to change when the process goes on. Please feel free to reach out to our client advocate team for any questions you may have. We thank you for your service and for choosing Veterans United.
