Fantastic customer service! Will definitely use again and recommend to others.
From the very start, there was a lot of misunderstanding and poor communication between both loan agents and between the loan agents and myself. My realtor would get updated and I wouldn’t even know unless I brought things up. I sent emails and left messages only to get no response.
Response from Veterans United
James. thank you for taking the time to submit this honest survey. We agree that communication is a vital key in the loan process. We would like to hear more about your loan process and be informed about ways that we can improve. Please reach out to your client advocate team to discuss further. Thank you for choosing Veterans United.
I would definitely recommend Jeff and his staff for any finance or refinance process. A great team to work with through out the process. Christine stayed on top of our refinance. Numerous calls to make sure we didn't have questions or concerns -- and all done during the Covid-19 pandemic.
Could not have been better....Great team on my side from start to finish!
Wesley was awesome he was always available and very informal and helpful.
The simplicity to apply and work the entire process was formidable. The availability of monitor the process online and professionalism of their loan teams are exceptional. I have the opportunity to purchase several real estate properties and this particular experience with Veterans United has been the most enjoyable considering the communication and dedication.
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
Videos were great!
Kevin, Tim and team were amazing - very communicative and prompt. Loved working with the team, thanks all!
Super easy process. Just ask a lot of questions. Know your credit score and interest rate you are seeking. Locking in your rate is something you have to do. Read a lot and this company is transparent..no surprises.
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My experience with Veterans United was OUTSTANDING!! I never imagined buying my first home would be that easy. The staff members were amazing they answered every question I had along the way and they explained to me how each step of the home buying process works so i was never unsure as to what was happening. Kimberly Heinen and Michael King were so helpful from their knowledge of the home buying process and the options available to their outstanding communication with everybody involved with the loan. I would recommend Veterans United to anyone who is looking to buy or sell a real estate property!!!
From the moment we sent in a request to discuss a loan, and received our first contact with Michael, it was the easiest loan process I’ve ever experienced. Michael was there for us whenever we had a question or concern. Kevin was very helpful as well with gathering documents and getting them submitted to the right places. Everyone kept the lines of communication going and continued after all papers were signed. I will recommend Veterans United and Michael Jones to everyone I know!
