Just my opinion,,,,to much computer messaging not enough verbal communication
The opening stages of the process where great and i have no Complaints but the underwriter and the Transaction Coordinator where horrible. ID wasn't anything on my end sadly. My paperwork was submitted the day they asked for anything and We make over 100k so money wasn't an issue either. The Transaction Coordinator just seemed like she had better things do do and was late on everything. She order the VA Appraisal late which caused a delay in my closing 2 weeks, the she was late with turning over documents. The Transaction Coordinator and underwriters where also messing up documents so my closing was delayed almost 5 hours.
Response from Veterans United
Auston, Thank you for submitting a survey on how your loan process had gone. We want to take time to ensure that our underwriters are the most proficient when reviewing loans in the process. They must be completely thorough in the process and follow government guidelines as well. Depending on the state this may cause delays. We want to let you know that although your closing was delayed, we at Veterans United will always be forthcoming and honest when it comes to our clients and veterans. We appreciate again taking time out of your schedule to submit this information. We would also like to congratulate you and your family on your new home and endeavor.
Look forward to using Veterans United more in the future for business
Very easy process. Knowledgeable loan advisors. Exceptional customer service.
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Fast and easy with step by step instructions. Most of the information needed could be uploaded from my phone and some papers I could even sign on my phone too! Great company!!! I’m a home owner now and I feel like it wouldn’t have happened without them!
Please give them a call!!!!!!!!!
Can’t say enough good things about my experience with Veterans United. The entire process went smoothly and I was always updated on the progress. I will definitely recommend Veterans United to others.
This is a great company at helping veterans with their home buying experience!
None
I would most definitely recommend Veterans United Home Loans to any and every Veterans out there. I usually never give reviews and very skeptic about reviews but the crew and staff of Veterans United deserves much more than a 10 rating! First time home buyer and proud I chose Veterans United. I was dreading the home buying experience but with Veterans United they made it extremely easy and fast service, it was a breeze. Friendly, Honest, and very Helpful customer service. Thanks to the incredible team of Colin Park, Lauren Kraus, and the rest of the Veterans United team for putting my family into the house of our dreams. We are very much extremely grateful for Veterans United!!!
If you were a veteran and you don’t use these people there’s something wrong these guys are way more professional than anyone I have ever experience with they take care of our veterans they took care of me and my wife couldn’t ask for better people
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Again, this is a long process. Just stay the course and follow steps the in the "To Do" list and you will accomplish your final goal. This is really a "Team" effort.
Would highly recommend every one that was involved with the purchase of our house
I’ve said it above, and I will day it again: Veterans United made our home buying experience easy and painless. They were knowledgeable, professional, and very open and communicative at each phase of the home buying process. They took us from the very initial steps to closing quickly, and got us into our dream home. Thank you so much and we will be recommending you to all of our military friends!
