Cole thank you again for your outstanding work on our mortgage, you really are like family because you always put us first all the way from start to finish. We love our new 🏠. Thank you again.
Alex, Lauren, and my whole team was AMAZING.! The communication and follow ups were like finding your long lost best friend. Always there around every corner and helpful for every challenging circumstance.
Though there are some amazing individuals working at this company, it felt as though their processes are not very functional. After correcting known information like ethnicity of my spouse, pointing out the obvious if you look at it on several issues, refilling out the same exact information I had submitted previously, and abysmal communication between VU and my real estate agent, closing lawyer, etc. The stress of feeling like I worked as quality assurance for people not paying attention to what they are doing literally shaved time off of my lifespan.
Response from Veterans United
Hi Eric,
I’m glad to hear you connected with some individuals on the team, but I’m truly sorry the overall process left you feeling like you had to catch mistakes, repeat paperwork, and deal with poor communication between parties. Buying a home is such an important milestone, and attention to detail should be at the forefront. I hate that it felt like you had to take on that burden yourself.
That’s not the kind of experience we want veterans and their families to have with us. If you’d be open to sharing more about what happened, I’d like the chance to listen and make sure your concerns are heard. You can reach me or your previously assigned advocates at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Thanks everyone for all the hard work. It was great working with this group . They always made sure that we understood everything.
Veterans United, Ryan and his team were outstanding and kept me informed during the entire process
Nick and his team were invaluable. This was the most straightforward house-buying process we have ever done, and we will use them again in the future.
This is my second time with Vet United. Casey and the team make the process easy seamless and stress free. I’ll keep using them as long as they are around. By far the best place to get a mortgage and I’ve bought many homes!
Veterans United made my home buying process smooth & stress-free. They guided me every step of the way & helped me close on my new home quickly. Highly recommend!!!!
The whole staff was amazing. I couldn't have asked for a better experience!
Everything and everybody was great- it was all super easy and the only problems came from the people I was buying from never and issues or difficulty with Masor, or Kara at Veterans united- they were always available and answered anything and everything whenever I bothered them. The only thing I didn’t like was being offered security services, or other services from businesses outside of buying a home. When I originally got my pre approval I marked that I didn’t need or want help changing services over such as electrical or gas etc. I never once asked for a call in the middle of the day when I’m sleeping for work at midnight about if I want a home security service to contact because it’s veteran owned. I get offering the services- some people have trouble doing things for themselves or are inexperienced, but when someone says they’re good that should be it. Otherwise I’ve already recommended Vet United to two friends and another who wants to refinance.
Excellent communications and great portal to manage the process!
I had an excellent buying experience with Veteran’s United.
Nick and team were amazing! We had a great experience, even our seasoned realtor raved about them!
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You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
I WOULD LIKE TO say more about my experience with veterans united, Kayla perwittwas very helpful in all aspects of home loan process and she was very outstanding in aspects of the closing on the property.
Entire experience from start to finish was nothing but professional, thorough and thoughtful.
Mary and the team made this process so easy for a first time VA loan. She was always available and a wealth of knowledge. I wouldn’t change anything about the process!
