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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
461,230 reviews
853 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 461,230 unfiltered reviews

Starting on Page 87 of 15,375. Return to Page 1

5 out of 5 Stars

I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars

Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

Ryan Sherman and his team are fabulous! This is my second loan and the whole process was seamless! I have thoroughly enjoyed working with everyone!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Photo submission from Christopher B.

Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

4.5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars

My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

4 out of 5 Stars

Just make sure to verify ALL communications with the primary lender.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

1.5 out of 5 Stars

So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.

Response from Veterans United

Hi Jason,

Thank you for taking the time to share this. I’m really glad to hear your homebuying experience itself felt smooth and that our team was attentive along the way. At the same time, I’m sorry for the frustration you’ve run into after your loan was transferred, especially with the unexpected escrow shortage and the difficulty getting clear answers.

I can understand how confusing it would be to see your payment increase so soon after refinancing, and even more so when you’re not getting the explanations you need. On top of that, feeling like your questions went unanswered when you reached back out to your team is not the experience we want for you.

Even though your loan is serviced by another company, you’re still part of the Veterans United family, and you should feel supported. I’d really like the opportunity to step in, review what’s going on, and help get you connected to the right information or next steps.

When you have a moment, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The entire process went without a hitch, Veterans United was always there to assist and respond timely to any of my questions or concerns. The team I worked with was amazing!!!

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars

Would Highly recommend VU to all Veterans really smooth process

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Photo submission from Nathan K.

I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

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5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

4.5 out of 5 Stars
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

This was our second time using Veterans United and working with Jake Force. Everything was smooth and easy. Jake has always gone above and beyond during the process, ensuring the best mortgage outcome. I would highly recommend him and Veterans United to anyone wanting to purchase or refinance their home.

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Photo submission from Mark L.

When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

They helped every step of the way, we thought buying a house was unattainable but with veterans united they show us how easy the home buying process really can be

headshot image of Kevin Weatherspoon Jr

Loan Officer: Kevin Weatherspoon Jr

NMLS# 2709273

5 out of 5 Stars
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars

Ginny and Team were amazing! Explained details and answered any questions quickly.

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

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