You guys are great! Daniel and his team always treated me like I was their only client. You can't find that level of professionalism everywhere. Thank you very much!
Process was incredibly easy and laid out for me. As a first time homebuyer, all I had to do was complete the checklist, no thinking involved.
Keep up the great work guys.
Some delays incurred with Title Company. Had to do closing paper work twice because of date errors in first attempt.
Love the way things have been handled.
Haley Ferguson was great also.
I will always steer my veteran friends to Veterans United...not just because the saved me $400 / month on my last refi but because they can be trusted and their system is incredible.
My VU was mixed. VU has a well organized, streamlined process. Overall, it can be a good experience if there are no weak-link staff processors involved.
Response from Veterans United
Thank you for the great feedback JOn! Your comments have helped us consider ways to influence all parties and help them improve communication with one another. We are grateful for your business and we look forward to serving you in the future.
Veterans United Home Loans was a 10+ experience. It made our home buying painless. We would recommend to any veteran seeking to purchase a home.
Our first home buying experience has been excellent - and Rob, his team and VU are front-and-center in making it happen.
Our recent home buying experience with Veterans United was virtually seamless and stress free. Josh Kaplan and his team were outstanding! I would highly recommend Veterans United for your mortgage needs.
I know we're all busy and have our key roles to play from the buyer, realtor, and to the rest of the lending and titling team. I rated at an 8 and 9 because some of the key players don't respond to any emails that have a question in them. A buyer like myself who has mediocre credit is just as important as the buyer who has the best credit. I felt like I was treated a bit short because of the fact when the simplest of questions I ask isn't answered. For example I asked Hangar Law if my electronic POA was good or what info I need to put in the POA was not answered. I asked the same question to one of the lending team members and crickets. I feel as if I was at a car lot purchasing a car not a house when it came to this. I suppose it's all about the money at the end of the day. I will move on and be happy that I was approved and be satisfied with the services provided by MVU. In the future I hope that if I'm ever in the business of purchasing a home again I am treated better. I will recommend MVU as I believe MVU as a whole pays attention to the greatest of detail however minute and assisted me in bringing to light a terrible error with my 2019 taxes that would've prevented me from purchasing a new home and possibly getting audited by the IRS for said error. I thank everyone from the bottom up even with the slight hiccups mentioned above because if it weren't for the team as a whole I'd probably be renting. Thank you so much, keep safe from all this CV-19, and God bless each and everyone of us.
