This was one of the worst experiences of my life should have been a happy experience but lack of communication made it very stressful. I will never use Veterans United again.
Response from Veterans United
Benjamin,
Reading that this was one of the worst experiences of your life really hit me. That’s not something anyone should feel after buying a home—and I’m so sorry we were part of making such a meaningful milestone feel that way for you.
I can’t undo the stress or frustration you went through, but I do want to understand how things got to this point. Clear communication is a basic expectation, especially in a process as personal and important as this one. It’s disappointing to know we didn’t provide that for you.
If you're open to sharing more, I’d truly appreciate my advocate team to have the chance to listen and learn from your experience. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that works for you.
alls want to say is that you guys fond solutions to make a hard warking America and a retired veteran and his family very very happy. we love our new home. thank you all sp very much.
Connor was wonderful to work with. A couple of hiccups along the way but it all went well. We made it through and couldn’t thank everyone enough
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Phenomenal all around. Couldn't ask for a better Team to walk me through my first home buying experience
As someone doing this for the first time I can say that the team responded when needed, answered any questions, and we finished all of this in what feels like record time with little issue overall.
Amazing to work with it was easy process no stress great communication we would 100 % recomend them
got the job done
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Experience first-hand why 356,358 homeowners give us a perfect score!
Very Impressed and I will always keep your phone #
Excellent experience. Both Matt and Brittany surpassed expectations.
