I'm so glad I refinanced with Veterans United Home Loans. It was an easy process. The staff was very helpful and very patient with me and answered every question I asked.
Thank you all so much for working so hard in helping us purchase our forever home!!
Good service overall, however, Underwriters we’re getting annoying regarding copy of paperwork. They need to inform what all they need upfront not delay days and weeks later for additional paperwork
10/10
Great experience all around except Underwriting. They delayed our closing date by 12 days due to poor communication with VA Underwriting.
First time home buying experience was quite stressful. Not sure if that just comes with the territory or if we had a poor experience.
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We would like to thank Shane and his team for a great job on getting our home for my family.Each of you did a hell of a job.You. all did a wonderful job.Thank you again.
After speaking to a few other organizations, I was so pleasantly surprised to deal with Veterans United and with Mary Jacobi and Tim Jones. They took the times to explain everything that they needed and explain all paperwork details. Everything went so smoothly because of their caring attittudes. I would tell others that Veterran United care about Veterans.Kay Schaufler
What more can I say about Veterans United, not an ounce of me regrets choosing them. When we first applied my credit was low and their light house department helped me get pre-approved, I never felt like they were always right there. After that Bronson and Windsor, our loan team, ensure the process never hit a hitch. The answered each call, text and email professionally and never made me feel ignorant. Their preferred real estate agent, William Davis, was one of the most friendliest agents we have ever met. He was truly on our team showing us every house we wanted to see, no matter the schedule. He helped us decide what really matter in a house and things to look out for, red flags in the houses. As he told us we needed to find a place that was home not a home that would "work", he felt like family during the whole process. In the end we found home, and stayed stress free because of each person in the process. Thank you for everything.
I couldn't be happier with the way that your team performed and will recommend you to any other vet that I know .
Veterans United made our home purchase an enjoyable experience. From the initial contact to closing, we were informed and guided through every step of the process.
I in particular liked the "To Do" list function on the website. Made it easy to know what the next step in the process was.
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The entire process was a lot easier than I thought it was going to be. The team did a good job letting me know what was needed throughout the process. Terry and his team came through and we closed with no problems. Thank you Veterans United for helping out Veterans. Will recommend to all Veterans!!!
Very professional with an understanding and awareness of clients/customer needs.
Brandon Worthington was/is outstanding at getting the momentum going with the mortgage process! We had a long arduous journey, but he stayed consistent throughout the process! Diane Ess was equally engaging and customer service oriented throughout this entire process. We are so grateful to have worked with this team and look forward to working with Veteran's United in the near future. Because of this first-time interaction, we would expect nothing less from your team. Thank you for this AWESOME first-time home-buying experience!
AWESOME!!! The whole process was quick and easy, including underwriting! We have both purchase home's in the past. The processing of uploading docs, electronic signatures and checking items off once completed was great!!We will be referring Veterans United Home Loans to any and all veterans!
The loan application and approval process was very smooth. The website is very user friendly and easy to navigate (high speed / low drag). Providing the requested documents was extremely easy and efficient online, and checking up on and following the progress of my loan all the way through to closing was very clear and easy to keep on top of.
Probably the easiest big purchase and loan process I've ever gone through. Very user friendly.
