Jason, Levy, and the loan team are amazing! Quick, responsive, caring, and flexible. They continued to work with us even when things seemed like they were falling through on my end. They got us through almost a week before we were supposed to close!
To Matt & the entire team that helped, thank you for all the hard work!
Veterans united takes care of you from start to finish! They're easy to reach, knowledgeable, and understanding of every situation. Nick helped us with two loans and I couldn't imagine working with anyone else.
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They made it super easy and fast. Anything I needed or had question on they made sure I had it and understood
Travis and his team were amazing from start to finish! — flexible and adaptable, and able to meet my needs.
They answered all our questions and addressed all the concerns we had throughout this process.
Amazing service, professional, understanding and if I could give greater than a '10' I would!
JOSH HELPED ME WITH THIS AND I AM VERY GRATEFUL FOR EVERYTHING HE DID AND ANSWERED ALL OF MY QUESTIONS DURING THE WHOLE TIME ! THANK YOU 😊
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It was quick and easy and everyone was so friendly
He was very helpful as was all the team there
The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.
Thanks to the Veterans United team!
Their processing is organized and easy. I asked for, and got, EXCELLENT terms that fit exactly what I was trying to do; Jeff understood that it wasn't JUST about the mortgage rate.
They assisted in every aspect of
Everybody was very courteous explained it all the way through and helped whenever you needed it Thank You Very Much
My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
