There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Thanks for walking me through this process and always being helpful, means more than you will ever know, words from a ptsd veteran...
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
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I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
OUTSTANDING
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We were very thrilled and excited .Everything went very well. Thanks to each and everyone involved in this adventure
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I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
