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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

441,723

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend

Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.

headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

2 out of 5 Stars

I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.

Response from Veterans United

Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.

I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.

5 out of 5 Stars
Would Recommend

This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend

The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.

headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend
Photo submission from Denzil H.

Great Service and the portal made the process very easy to understand and meet suspense.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars
Would Recommend
headshot image of Chase Anderson

Loan Officer: Chase Anderson

NMLS# 2102835

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

From start to finish i felt very comfortable with the hole process i really felted i was in the best hands with my team thank you kindly

headshot image of Nissi Kunjummen

Loan Officer: Nissi Kunjummen

NMLS# 2674671

5 out of 5 Stars
Would Recommend
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

5 out of 5 Stars
Would Recommend

Kyle and team are great

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Very responsive, great customer service! Very knowledgeable and willing to help pick what’s right for the buyer! Great people to work with!

headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend

My team was amazing, they helped this process be a lot less stressful! This team was attentive, respectful, and just overall awesome. They always answered my questions in a way that was easy to understand. Shout out to Bailee, Abby, Tyler!Also another Shout out to Patty Delaney-King for helping my husband and I with navigating us through Credit debt to better our credit scores!

headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
Photo submission from John M.

This them has been supportive and has helped me succeed in purchasing a new home. I would recommend this organization to any vet ready to purchase a home!
Thank You Veterns United Team!!!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Great Experience! My team stayed on top of everything and made sure I got the best service that I could get!

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Shawn Hall and his team were very knowledgeable and very professional and i would recommend them to anyone looking for a home.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

I was very pleased with veterans united they were very helpful in every way possible

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

4 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
headshot image of Kim Deschler

Loan Officer: Kim Deschler

NMLS# 2385914

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5 out of 5 Stars
Would Recommend

Kelsey, Matt, and the rest of the team were superb. They made our house buying stress free. We were always informed on where we're at in the process. We were able to close on the house in 30 days. I definitely would recommend Veteran's United.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

As a first time homeowner. Veterans United made the process so easy and comfortable. Next home I purchase will definitely use them again. Thank you Blake!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend
Photo submission from Jeremy A.

Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

4.5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

More Reviews

See all 441,723 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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