Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.
I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.
Great Service and the portal made the process very easy to understand and meet suspense.
From start to finish i felt very comfortable with the hole process i really felted i was in the best hands with my team thank you kindly
Kyle and team are great
Very responsive, great customer service! Very knowledgeable and willing to help pick what’s right for the buyer! Great people to work with!
My team was amazing, they helped this process be a lot less stressful! This team was attentive, respectful, and just overall awesome. They always answered my questions in a way that was easy to understand. Shout out to Bailee, Abby, Tyler!Also another Shout out to Patty Delaney-King for helping my husband and I with navigating us through Credit debt to better our credit scores!
This them has been supportive and has helped me succeed in purchasing a new home. I would recommend this organization to any vet ready to purchase a home!
Thank You Veterns United Team!!!
Great Experience! My team stayed on top of everything and made sure I got the best service that I could get!
Shawn Hall and his team were very knowledgeable and very professional and i would recommend them to anyone looking for a home.
I was very pleased with veterans united they were very helpful in every way possible
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Kelsey, Matt, and the rest of the team were superb. They made our house buying stress free. We were always informed on where we're at in the process. We were able to close on the house in 30 days. I definitely would recommend Veteran's United.
As a first time homeowner. Veterans United made the process so easy and comfortable. Next home I purchase will definitely use them again. Thank you Blake!
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
