I always heard how hard it is to get a VA loan, but Veterans United offers a very streamlined experience. My team worked very hard to ensure I had everything I needed and if there was any issue they were on top of it. And the realtor they set me up with was just as outstanding.
I will definitely use veterans united again.
Thank you!
It took 3 attempt's at closing to finally close my loan/home. These attempts were due to my loan officers inaction's and lack of training which resulted in several hundreds of dollars in cost to me additional for days in a hotel and cost for additional expedited documents. Had I known that I was his first closing I would have either requested another officer or looked elsewhere; no offense to Carl, but my company would have never allowed me to operate on my first operation unsupervised, I fault the company's leadership, not him. The problem is I recommended your company to my seller for refinance and he received a discounted point buy down (approx $1200) on his refinance but I cannot even recover the additional cost to me because of your companies failures.
Response from Veterans United
One of our Client Advocate team members has begun to research your comments and will be working hard to learn as much as possible about what caused your closing delays. Exploring ways to improve, and seeking opportunities to continue serving our clients is our top priority. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us. Thank you for choosing Veterans United and thank you for your service.
Very friendly and easy to work with, they made a stressful time a little easier.Thanks
Ben Musser
This was indeed a journey but I had the very best team to get me to my destination!! Thank you so much Patricia, Marlon and Jenny!
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Choosing to refinance, we are faced with many options. I had the pleasure of choosing Veterans United. The team got the ball rolling fast, efficient, and resulted in positive results which yielded the most return for my investing in Veterans United. Bottom line, they helped achieve my goal all while having a great time while doing. The representatives care more about their customers and it certainly showed. In my opinion, their only one choice when it comes to refinancing...Veterans United!
Veterans United truly is a great company that wants to help veterans and current service members purchase a home. They know their stuff when it comes to VA loans and prove that to you from the first few minutes of talking with them!
