customer service was exceptional.
Overall it was a good process. BUT right at the end the Monday before we were first scheduled to close 11/27, I was notified the closing disclosures was not sent to us or not forward on. Seems FL has a law about a 3 day wait once the CD is sent. Thus, our closing was moved to 12/2. The owner of the house was kind enough to allow us to continue the lease from 12/28/19 to 12/2/19 without any additional rent. The change in closing dates did not set great with us. Someone should be at the end be checking each day to make sure items are sent on time to the folks trying to get their home closed.
In direct comparison to our initial VA home loan obtained through USAA, Veterans United has been far superior in nearly every aspect of the process. I couldn't be more pleased.
I gave an overall 6 because we had some growing pains with VU. It was an incredible process in the beginning and my loan specialist and transition coordinator were on it but once we got our interest rate locked in and was fully under the transition coordinator things went awry. It was slow and our urgency didn’t seem to be theirs. I’d recommend for the benefits but our process took 50 days. And I have very good credit and a clean report. I also understand underwriting isn’t my loan officer or coordinators fault but I was asked for the same documents 3-4 times in some cases. Again that may be normal, I’m a first time home buyer. We asked for a longer closing at first to sell our home but we sold our home very fast and VU struggled immensely trying to fill our request to close sooner. We were forced to live with family for two weeks. Other fellow military members didn’t not have such a sluggish process. Also on the day of closing it took almost an hour to get our closing paperwork. These dates are shared with everyone, the title company, VU, and me as the buyer, why did it take that long. That and a few other issues is why I gave the overall an average score thanks.
Response from Veterans United
We appreciate your detailed feedback, Brandon. We're sorry if it didn't appear we were diligently working toward an early closing date. Your urgency is indeed our urgency as well. Our Client Advocate team will review your approval process to find areas we could have expedited for you if possible. Overall, we're glad to know you are in your new home, but we do want to make sure to prevent repeating any issues you experienced.
Best rates on the market for Veterans.
So much to do and Jeff and his team made it as easy as possible! Highly recommend!
They worked with me through each step.
Excellent and extremely easy home buying experience
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I switched lenders in the middle of the buying process, this team over and got the job done.
The reason why I gave then 8 was because I never talked to the realtor that united recommended me the realtor called me once and I called him more than 5 times and never got with him.
They were very good!!
Veterans Home Loans made us feel right at home. We received a special welcome home gift from them which made my wife and I tear up.
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I've never experienced any business/client relationship as rewarding as the team at veterans united. Smooth easy and relaxing on my part. Very professional, knowledgeable and competent individual. My gratitude can never be expressed enough for Andrew, David, Samantha and Patrick also the entire team that made my buying experience a less stressful and fulfilling time.
Awsome....very upbeat and professional.
Good to work with and very knowledgeable.
I recommend them 100%.
We started shopping for a mortgage with USAA. Their customer service was lacking so we checked out VU. Not only did we get a better rate through them but their customer service was some of the best we've experienced.
Tim langdon and Diana Ess gave great customer service. They both were very responsive when I called and had questions, if I left a message on there machine or emial they would reply in a timely manner and explained everything with pleasure and detail.
Veterans United was easy to work with, enjoyed the process.
I felt up to-date and well informed throughout the whole process. I quickly developed confidence in VUHL and felt no nagging feelings do to loose ends or forgotten steps.
