Always room for improvement.
Our experience with VU didnt go well! We have other family that have used them and it went good. I think VU as a whole their system to send and receive and sign Docs is great. With that being said the office in Columbia, MO did a terrible job wouldn't return my phone calls but would continue to reach out to my wife. There was no such thing as a rate lock it was constantly changing until we informed them we may go with a different lender then it all of a sudden came down. Trey Barrow and his team Lani and Dan we feel didn't not work for us. No one communicated with us as to how much to bring to close. Even our notary who was there with us signing saw different numbers that didnt make sense. Would I recommend VU yes for their process and simplicity but I would not recommend the Columbia, MO office or specifically trey and his team.
Response from Veterans United
Hi Jessup,
Thank you for sharing your experience. I’m glad to hear you found our system for sending, receiving, and signing documents easy to use, but I’m sorry the communication and clarity throughout your process fell short of your expectations. I understand how frustrating it is to feel like you’re not getting consistent answers about your rate or how much to bring to closing, especially when the numbers don’t seem to line up.
I’d like for our advocates to have the opportunity to review your file so we can better understand what happened and address your concerns directly. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
Shawn and team were quick, thorough and efficient.
The best experience making a home purchase you could possibly have.
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
Without Ben and his team sticking by us and working the issue that we had was selling our other home I don’t think this would’ve been possible. This by far is the best team I have worked with or many years buying houses. The entire team worked hard and long after the sale of my home fell through to make things happen very quickly. I appreciate the ball.
Sullivan and his team have been phenomenal during this quick and easy process. Steve Philpot our realtor is an amazing person. Genuine, down to earth, all around a really cool dude. Over all the entire process has been painless. Thank you all!
Abby, Alyssa, and Joseph were super great and helpful! I would absolutely recommend anyone I knew seeking to get their forever home to use Veterans United, specifically the SA team even if they had to drive a ways.
Amazing. The whole team was super responsive and helpful.
Chris Lippmann and Blair were very helpful with helping me thru the refinancing process of my home loan.
VU has treated me with kindness and respect every step of the way. They kept me informed about every important detail, and gave me every option available.
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
Very easy to work with, answered all my questions and very punctual with returning calls. Made buying my first home a breeze.
This is my second home buying experience with VU and both have been amazing. The team made the process simple and straightforward. Thanks to Daniel and Adam’s help, we were able to from preapproval to closing in less than 30 days.
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Kyle and Gray were great. They were very responsive to questions, extremely professional, and a delight to work with. What I didn't like, but what also made my expereicne less than favorable, was an $8,000 add-on to my closing cost, because of a tax bill that popped up from no where. I understood someone neglected to share it with Kyle and Gray earlier in the process. If it were not for that major disappointment, I would rank the experience a "10."
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
Always there for me even on thier vacations and days off. Thank you to Derek and the whole team.
The staff was very professional and communicated when there were any hang ups. They made sure we were in the know the entire time.
