They made the process easy and seamless. I will always highly recommend
Very knowledgeable and professional staff who goes the extra mile to support the home buying experience for veterans
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
There is nothing I say about Joseph Sepulveda and His team that would do them justice. It wasnt a lender to customer experience, it was a friendship in the making.
Thank you guys for making our home buying experience seem straight forward and effortless.
These guys went so far above and beyond to work with me, answering questions and being patient with me.
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Haley did great! Answered lots of questions for me and always called to explain things in detail
JB, Andrew and the team were phenomenal in making my dream of being a homeowner come true. I was previously denied a VA loan through Navy Federal Credit Union, despite earning 6 figures a year and being a member of over 18 years, and was feeling lost in the process. Veteran's United took care of me and I couldn't be happier that I made the decision to use VU.- Chris
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
My Veterans United team was beyond stellar. It was our first time buying a home, and Stephen and his team made it seamless and took what can be a stressful process and made it simple, allowing my family to attain a lifelong dream of home ownership. My son was born during the home buying process, and my Veterans United team was so supportive and understanding, they really made us feel looked after and we knew they wanted the best for us. I could not have been better cared for.
Justin, David and the whole the whole team were fabulous! Quick replies and on top of every detail from day one to the close! Thanks!
Incredible—the best word to describe Jeremy and his team. My house hunting journey was a long four months. Lost so many homes trying to use a family friend realtor. But, Jeremy was supportive and responsive even after work hours to keep me moving forward. Multiple approval letters within minutes of requesting them; phone calls with advice and guidance; and finally, an aggressive realtor to get the job done! Veterans United has perfected the app and saved me time and money by providing thorough instructions for each step. I just can’t be happier with the results. They are truly veteran friendly and dedicated to success. After 23 years of service and more than 20 houses, I am finally home.
MVU was wonderful, very communicative, always available, and fast to respond.
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I like the fact that the lines of communication was always open and any question I ahd was always answered . The process was also quick and relatively effortless
Honestly, incredible experience! Even better than the last time! I feel like a truly valued client, fantastic experience. Everyone treats me like family, I genuinely feel like I can count on them and that they’re working for me.
Good people trying to help close the deal
Great company to work with. Their online system was second to none and it ensured that things were done on time. These Keys are all OURS!! Thanks Again Veterans United, this is our second purchase with you. It gets better each time!
Joe and Abby were wonderful. I wish we used Veteran’s United before. Great company, great people. Thank you.
Philip is very unprofessional her only quells via text after normal 9-5 business hours and only at his convenience, NOT the buyer and NOT the seller and will not communicate effectively with the agents in regards to urgent timelines. Clearly demonstrated lack of regulatory knowledge resulting in delays, confusion about funding, and missed settlement dates, yes more than one missed settlement date on the same property. Do not go with Philip and his team, I would be hesitant to recommend veterans united again because even colleagues do not communicate effectively.
Response from Veterans United
Hey Aaron,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating and did not meet your expectations.
Clear communication and coordination are important throughout the loan process, especially when timelines are involved. I understand how disappointing it can be when there are delays, confusion, or difficulties getting the information you need when you need it.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience we provide. If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
