VUHL has been great. They have been extremely courteous and very helpful with the whole process, given that this is my first time buying a house.
Fast efficient and takes the time to explain all your options when financing a home.
Great experience, made buying a house pretty simple
This is the second time I've used Veterans United and both times i was glad u used them because of all the help I received and how easy they made the process.
Easy to work with and were very patient with all of my multiple questions.
I enjoyed the experience I had with the team that helped me through the process. They were vary helpful and whenever I had a question the help me in a timely manner. Thanks for everything.
Exceptional service!
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Amazing experience for a first time home buyer. It was stress free the entire time and if I ever need to buy another home I will 100% go with Veterans United.
My agent Tara Hudson was very professional and David Kitchen and Mr. Mazuc were very thorough and stayed on top of everything. I never felt like they weren't working with my best interest in mind. I will definitely recommend to other veterans to use your company.
Jermey was outstanding in every aspect of the mortgage process. Always answered questions or found out the answer if he did not know. Would highly recommend to a friend or family member.
Veterans United is the only loan company to use for Veterans.
Nick, Eric and Haley were amazing
We have been with Veterans United since 2014 and have loved every single minute of having them be both our loan financer and servicer. However, we were talked into doing a recent refinance and while initially we said no, they made it seem to good to pass up. So we went through with it. All was well and easy...except as soon as the refinance went through and the loan funded...they sold our loan to Nationstar! We have Nationstar back during the financial crisis 10 years ago and let’s just say they are the last company we would have ever chose to service our loan. We are extremely upset we were talked into this just to have it sold when had we stayed with our original loan, it doesn’t seem like they would have sold it.We are extremely disappointed in veterans United due to this turn of events and feel betrayed by a company we have so highly recommended for years.I gave a 4 due to loving veterans United up until this point. Had our new loan not been sold it would have been a 10.
Response from Veterans United
Nathaniel, we understand selling loans can lead to concerns about the service you will receive going forward. Once you are part of the VU family, you can always count on us to assist you in resolving any concerns for the life of your loan. If you ever experience issues with your new loan service provider, please contact our Client Advocate team so we can assist in reaching a resolution for you.
Katie and her team did a great job. They were very helpful and understanding of my wishes to expedite the process. Thank you!!!
Sometimes things went slower than we all would have liked due to things not under our control, but no matter how slow things went, we always knew Veterans United had my back. Tim and the rest of the crew who got involved were all great to work with but special thanks goes to Tim for riding this thing out with me all the way to the finish line. I know nothing was overlooked and our loan was done the right way.
staff was great! all steps in sequence and well advertised with no surprises. The loss of 2 from 10 to 8 was related to loan fees--much higher than expected.
