working with these people were outstanding they were pure professionals and anything that you needed or anything that they needed to have you give them they would call you let you know send you a text and your email whatever you need it and they got the money for me to buy the house so I sure appreciate it and if anybody's out there need to buy a home by it from these people right here veterans thank you
Great experience! From day one with the VA Loan Seminar all the way through closing, Veterans United made me feel comfortable with the process. Communication was great, and the process was much faster than I expected. Our team was very experienced and super easy to work with.
well this is the 2nd time we went thought daniel did a great job and i will tell everybody i know to go with daniel and if you need something he was allways there to help out thanks again and let daniels boss know as well thanks so much once again thanks robert f neely and sharon neely thanks for a great job
I am so happy that I was able to work with Karol, Beth and Toni. They provided service above and beyond what I could have ever imagined and made my first home buying experience so easy, even though I drove them crazy with my anxiety lol. They will now always be a a part of a special milestone in my life.
Shop around. I went back to VU because of the positive experience I had in 2011. My realtor and family acknowledged my comfort with buying through VU again, but encouraged me to shop around. I didn't, and found out late into the loan process that I was approved for another loan with no loan origination fee, which is 1% of your loan value. That would have saved me $1600. There were a handful of clerical errors, one including a complete dropping of the ball in getting the title information (that pushed back our closing date). They also gave me incorrect information about closing, which everyone plans their move around. I was pretty angry about that, and conveyed it to them. They apologized. I inquired about waving the loan origination fee and it got awkward. Ultimately they sent me a Panini maker in lieu of waving said fee. I stuck with them because it was so late in the game, and I think they realized that they already had my business at that point; which probably explains the drop-off in customer service. If the house had fallen through during inspections (which I'm happy it didn't), I would have changed lenders.
This isn't just me ranting. I left a great review when I bought in 2011. They're a business, and you're just a customer. Shop around.
Response from Veterans United
Shayne, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
My Loan Specialist was very helpful with loan process. He was patient and forgiving of my ineptness with computer.
Great experience overall
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We highly recommend Veterans United if you are a Veteran and are looking to buy a home. The service they provide is top notch. We couldn't have asked for a better home buying experience.
I am truly happy with the complete service from start to beginning. Veterans United made the whole process easy.
The people at 'Veterans United' were professional, kind, and informative. Their communication with us was excellent. We are very happy with our choice to use them. For any veteran, 'Veterans United' is, in our opinion, the best choice you can make. Thanks so much. Richard and Michele Cederberg
