Awesome, honestly I asked questions and was given answers without making me feel like an idiot!
After loosing our home and everything in it to a fire VU was there to help put the pieces back together! VU was an amazing bank to work with in getting life back to normal! Aaron and his team made things so smooth! VU was the best choice to go to when our world was turned upside down!
Super speedy and very professional! Highly recommended!
Even though we were able to get into our new Dream Home, prior to this final stage, it was very frustrating. Having to re-send several papers because the underwriter stating to Karin, that they were not able to clearly see the paperwork. I finally explained to Karin,
that we do not purchase homes very often, so our home was not equipped like an office as most people. Then when we finally got the final closing date/time, after being pushed back from 12/30/19, then 1/2/20, to the final closing date time on 1/8/20 at 1pm. We had all paperwork signed from all parties involved, then received word that contraqct had to be revised to show my correct middle name that was sent to Title company in an incorrect fashion,
since the closer at V.U. sent it without close review. Anyway, I wanted to vent due to my wife becoming so stressed and upset, that she was having an issue with her Severe P.T.S.D. I suggest that your employees pay a bit closer attention if any paperwork deadlines fall close to any Holiday,once they return from their time off.
Response from Veterans United
Jeffrey, Thank you for letting us know about your situation and concerns. We can understand how this issue could have been extremely stressful for you and your wife. We always work towards closing to be less stressful and easy as possible. Please feel free to reach out to our Client Advocate team for anything we can help with ,moving forward. Thank you for using Veterans United.
Working with Veteran’s United during my home buying experience is delightful. All of the paperwork is simple, fast, and easy to understand. The agents are quick to answer any questions and they are very knowledgeable. I couldn’t ask for a better experience!
Rhett and mrs. Smith were great throughout the process. Thank you both from myself and debra
Veterans United made our loan process timely, flexible, and effective.
Katy and her team were very helpful and went above and beyond to get me and my family into our house. The process was fast and easy even though it was during Christmas and New Years. We as a family started our New Years in a new house.
My experience with my loan officer and his assistant was painless and very professional. They had to put up with my delays and did so. Thank you all.
Katie made the process feel very easy and she was fantastic. Very pleased
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This was a complicated transaction in that the seller was located in Europe and there was a cultural barrier. VU made it happen but there were at least 6 extra weeks involved through no fault of VU.
Heidi and her team were awesome. We had challenges with our closing and they were patient and very professional.
MS Taylor & her team as been very helpful & patient I will recommend any time.
