Veterans United was awesome to work with, very helpful and willing to go the extra mile to help secure the home of our dreams. Never once did we feel we were just another customer. They were always available to answer any questions we had and we’re very knowledgeable. I highly recommend them.
Veterans United was so easy to work with. Their team got me to close faster than anyone I’ve known! I highly recommend them.
VU Rocks! The entire team, Ellen, Cameron, and Matt were amazing!
Whole team was very courteous, professional, and very quick processing
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Veterans United has plenty of benefits of using and was by far the easiest process of all the houses I have purchased. They need to train their account managers and loan officers on informing their customers on ways to reach someone when questions arise out of normal business hours. They also need to communicate regularly on he status of things happening in the process (this should include when they are looking into problems and even when things haven't changed but are still in progress or waiting.)
Response from Veterans United
We appreciate this information Ronald, and we hope that every client has an excellent experience working with us. We are glad some aspects went well, and we value this opportunity to learn from our mistakes. Veterans United conducts business during standard business hours; however, we understand there may have been an opportunity better serve you. A member of our Client Advocate team is available to speak with you to discuss ways we might improve our service.
My team was excellent and always available to answer questions and give advice. No issues what so ever with any parts of the process.
Sydney was great to work with. Always kept me up to date and walked me thru the whole process. Very responsive and easy to work with. I definitely recommend veterans use Veterans United.
The process was surprisingly easy! All my questions were answered and explained in a way that even I could understand!
