Very streamlined service through web based user face and through formal communication. Expert advice and genuine care for veterans needing assistance in purchasing a home.
Great experience! I recommend working with Veterans United.
Went a lot smoother than I expected. Very happy with my experience.
Great team. Helps raise your credit if you need. Will try to answer you in a timely fashion. But took 3 months to close on my house lender was not on top of it with us. Kept adding things last minute making it very hard and frustrating.
Response from Veterans United
Thanks for the feedback Austin. We believe communication is the key to any loan transaction and if you feel like we fell short of that goal our Client Advocate team is always available to speak with you before, during or after your loan closes.
Veterans United simplified the process and made the homebuying experience much smoother than it could have been.
I would use veterans United again and I recommend them to anyone.
This was one of the easiest most painless home buying experiences I've had so far, Kelly and Kay with the Veterans United company were awesome along with the rest of the staff we had communicated with via email. Thank you all very much
I would highly recommended Veterans United to any veteran looking to buy a home they are great to work with!
If it was not for Veterans United we we not be in our new home, Thanks!
Everything was just fantastic! Mason and his team; ryan and nathan were always there for me and answered all of my questions and made the process just as seamless as possible. They were great and I will be recommending them to all the veterans I know!
They’re very professional, helpful in getting my new home. I highly recommend them to everyone looking to buying a new home
First and foremost, my wife and I have worked with other major lenders, banks and credit unions before for buying property. Therefore we have a very good understanding and experience level for home purchases, and have a decent base level to compare Veterans United to. With that being said, the Veterans United process and personnel are light years beyond everyone else. Here is my experience in a nutshell:1: Submitted interest online via the VU homepage, and within 2 minutes the loan officer, Ryan Brown contacted me. He was very polite, knowledgeable and eager to get the ball rolling for the home purchase. 2: I then filled out a few forms, and submitted documentation from the VA online via the highly usable VU Portal they create for you. 3: Within a few days I was preapproved and we began looking for houses. It also needs to be said that my VA loan was a jumbo (i.e. I went over the VA limit for my county). During this phase, Ryan contacted me to ask how things were going, and wanted to make sure that he was there if I had any questions. Also during this time period of searching, I uploaded more forms and documents to the portal to help expedite the home buying process. This turned out to be a phenomenal way of going into underwriting. 4: We found a house, the realtor drafted the contract, both parties signed and Ryan locked me into the rate ASAP. 5: This is when the whole loan team really came together, I had two amazing loan officers (Ryan and Alex Brown) who were there whenever I had any questions, and of course the main point of daily contact was Gloria Davey, whom turned tricky situations that arose during the process into simple solutions. Gloria was the anchor point for me during this whole process. 6: After all the inspections and the appraisal was done, we went into underwriting. I was given conditional clear to close, submitted more documents and was ready to close on the loan but we underwrote so quickly that we were waiting on documents from the seller. That was a first for us for sure!7: Closing was a bit rushed on my part due to upcoming travel, but somehow the loan team, attorney and realtor got it all squared away. My wife and I have a gorgeous house, great loan terms and way less stress than we ever had buying a house. 8: Last thing, we were closing during Christmas time, and the loan team sent us Christmas presents through the mail. Thoughtful gestures like that is what made VU stand apart from any other lender. They're understanding, available all the time and have the strong sense of work ethic of any lender I've ever used. BLUF: If you're buying a house with a VA loan, don't bother with anyone else.
Get the word out, Veteran's United can help make you a homeowner.
Ready to see for yourself?
Experience first-hand why 348,583 homeowners give us a perfect score!
As a first time home buyer they made it very simple and easy.
Working with Veteran's United has been the most pleasant experience I've ever had for a refinance, all because of Matt Istwan. The process and paperwork is well deployed using the web platform and notifications, communication was frequent, and I knew where things were every step of the way.
