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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

412,554

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
headshot image of Destiney Crossno

Loan Officer: Destiney Crossno

NMLS# 2379613

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

3.5 out of 5 Stars
Would Recommend
headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

My husband and I would like to thank you once again for the fantastic job you did, and allowing us to fall in love with our house all over again !!!

headshot image of Hannah Wansing

Loan Officer: Hannah Wansing

NMLS# 1145297

5 out of 5 Stars
Would Recommend

Hanna and Alex were such good examples of this company. They went beyond there willing to take care of their customer and they did a fantastic job. They made everything so easy and so simple but they also helped develop good relationship with you and communicated and made sure that everything went away. Accordingly should be planned and like I said both of these people did a excellent job representing this company policies and company overall but most of all is that they went outside other way to make sure things were done properly.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend

I have these guys saved in my phone as A+ loan team for a reason. They did not disappoint. As a first time buyer, I had a ton of questions and concerns. They were with me every step of the way and explained all the fine print in a way that made me confident we were making all the appropriate decisions when financing our forever home. I cannot thank them enough!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

I have purchased 3 homes and this was the most seamless experience so far. David and Nate set the bar high for any other lenders out there. We will definitely continue working with them for any future purchases.

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend

My journey to homeownership was significantly enhanced by the unparalleled support of the home-buying team I had the privilege of working with. From the moment they first reached out, it became clear they were about more than just business; they were about making dreams come true, especially for someone like me, navigating the transition from military to civilian life with all its uncertainties. Their initial approach not only set a tone of professionalism but also a deeply empathetic understanding of the complexities faced by veterans. They recognized that for me, buying a home was not just a transaction—it was about laying down roots and finding stability after years of service.This personalized approach was evident in every interaction. Right from the start, the team made it clear they were there to support me, easing the transition and helping dispel the fog of uncertainty that clouded my dream of homeownership. Their ability to act swiftly and efficiently, ensuring that every step of the home buying process was handled with the utmost care and attention to detail, stood out immensely. They were always ahead of the curve, proactive in their approach, and dedicated to making sure that no time was wasted from start to finish.Communication was another area where the team excelled remarkably. They ensured I was informed and comfortable at every stage, facilitating seamless interactions between all parties involved. This commitment to transparency and constant communication was not only professional but reassuring, making me feel valued and understood. More than just service providers, they became advocates for my best interest, going above and beyond to secure the best deal for me and ensuring that my needs and preferences were always a priority.I would especially recommend this team to veterans and first-time homebuyers who might find the home-buying process overwhelming. Their expertise, combined with a genuinely supportive approach, makes them an ideal choice for anyone looking to make the dream of homeownership a reality. For anyone stepping into the world of homeownership, especially my fellow veterans, this team comes highly recommended. Their dedication to making your dream home a reality is nothing short of commendable.

headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend

As first time home buyers, my VU team walked me through every step and kept me updated through out the whole process. They were always so easy to reach out to and made this process (which I thought was going to be scary and overwhelming) they made it a walk in the park. I couldn’t have asked for a better home buying experience!!!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

3 out of 5 Stars
Would Recommend

The people and processes were great. We used VA for their experience since this is our first house. They came through and made sure that we had everything complete. The people made the experience great. I did have some issues with the underwriting that almost delayed the closing. The day before the closing while I was travelling, I was told that the underwriting team was behind and would have to delay. They delayed it to a holiday when the lawyer could not support. This was after I put a large cost to travel. After several hours of discussions a emergency message was put in by Lily and it was approved less than an hour before closing. This seemed unprofessional to me.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend

Thanks for giving us a chance even if it’s our second or third!!!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

I LOVE VETERANS UNITED! I HIGHLY RECOMMEND VETERANS UNITED.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

I just want to thank my team; Billy, Tony, Bianca, and Rachel for all their hardwork and understanding through this process!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Anthony and Hannah went above and beyond during the home loan process, and we're always available to answer any questions. As first-time home buyers we were very lucky to have such a knowledgeable team. I was especially glad that they kept in contact with the closing attorney as well.

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend

With the problems we encountered on acquiring insurance, I was getting frustrated and close to giving up altogether. Michael and Kelsey encouraged me to stick with it just a little longer and we were finally able to see it through. I've begun moving in and setting up, and am very pleased to have had them helping me through this process.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

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5 out of 5 Stars
Would Recommend

I wish there was a communication tool in MyVA, to talk to all of my team at once. There were a few times different members called for the same item.

headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

4.5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

4.5 out of 5 Stars
Would Recommend

Starting with shawnee, she was very energetic and excited to work with us on our first home. She made it very easy and painless to transition to nick. Once he took over he was very communicative and let us know when things were going to hit the "to-do's". Everything was great and painless! I will do everything I can to send friends and family this route!Thank you,

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

It was an outstanding experience working with VU.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

I felt like the team did a very thorough job in making sure we were protected during the process. It was a long closing time due to the property circumstances but it was smooth. Everyone worked for us over the course of three months to make our home ownership dream a reality.

headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend

This is my second time using the VA home loan process. Approval process was even better this time. The process has significantly improved in recent years. Veterans United provides a valuable service for veterans. You have diligent people involved in your organization, who really care about the customer/veteran. Veterans United is my #1 choice!

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

More Reviews

See all 412,554 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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