Lots to do, but worth it in the long run
The staff was very easy to work with and communication was always open. If I had a question or concern it was dealt with immediately.
both Jake and Colin were responsive to my inquiries, very knowledgeable and pleasant to work with.
Very fast and efficient
Everything went smoother than I expected. I expected Murphy's law to kick in any time and it just didn't happen.I want to thank you very much For being very courteous and personable. It's a shame most of you live so far away. I would show you how an old soldier appreciates the help and support you have shown.
Easy process, continued communications.
It was a complicated closing due to a large sellers concession as the seller was permitted to pay most, but not all the fees and closing costs. My team worked closely with my Title Agency to find every cost that the seller could pay saving me a significant amount of out of pocket money.
This is our 5th mortgage and by far the easiest one we have ever done. Ross, and especially Misty Spain were great to work with. The online portal is excellent! Very Very Happy Customers!
Brooks did a phenomenal job at keeping me informed on the proceedings and always had my back with negotiations with seller from his experience. I could not have asked for a better, well equipped loan officer or customer service agent. He truly had my back through the process. I hope the relationship he started with VU continues from this point.
It took a little longer than anticipated to close due to our non-traditional lines of credit but, it was still a smooth and pleasant process.
Evreything was made super easy for me. The check off list was easy to understand and helped keep my documents well organized. The loan team was quick to reach me with any needed information and confrimation of reviewed documents. Dealing with veterans united was verry stress free for a first time home buyer.
Kris Carmichael was so helpful. I would recommend him to anyone that is looking to buy a house
Excellent service. Fairly stress free loan process
Before I spoke to John at veterans untied I thought my husband and I would never be able to purchase our dream home.
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The process was easier than I thought, especially since I did it all while being deployed in Afghanistan.
Jason Bals and Kristen Fischer were amazing to work with. They were understanding and eager to explain all questions. An absolute pleasure to work with.
The final financial documents were sent the last week before closing about one every day. I still don't agree with the document but signed to close on the property.
Response from Veterans United
Hello Dennis, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service.
