The underwriter seemed to take their time and wanted clarification at the last minute. This put unneeded stress and pressure on me. This needs to stop and have a better experience with another customer. However, the loan specialist Seth Thompson did a great job with what he had to work with.
Response from Veterans United
Jeffrey, we're sorry your experience during underwriting was stressful. We'll take a look at your approval process to see if we could have made the experience better for you and others. We're glad Seth was an asset to you during your home purchase, and we hope you enjoy many happy years in your new home.
Zach made the whole process a breeze. The lighthouse program was able to bring my credit score up over 100 points within about two weeks. Very happy with the whole process.
I appreciate people who appreciate veterans and there sacrifice. The people at Veterans United were very supportative.
Ted Richardson and his team Chrystaline, Michael, all went above and beyond to make sure I understood the process and was comfortable with all of the steps that I had to take. Very well with me and we're patient with me. Helping me to understand all aspects of the process.
This is the second time we have used Veterans United and the process was so easy, fast, and efficient. Damien was a pleasure to work with and everyone responded to my questions very quickly! We would definitely use them again if needed! Thank you for everything!!
As a veteran this experience of buying a home with Veterans United went smooth. This company knows how to take care of veterans.
Now it's time to move into our new home.
Thank you!
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Great team that works hard to get me into my new home.
Lauren was great with following up and getting documents together. The team overall was outstanding I will definitely recommend Collin and his team to work with more veterans.Thanks,Lacinta
Melissa is one of kind! We had many hurdles and she was helpful and prompt when answering questions. She was kind, understanding, caring and professional. I believe she went above and beyond to help us meet our goal :)
The online document upload and step by step process was impeccable. It made the whole process a breeze. The email notifications when I had a “To-do” item was great. The information and videos on the process were very helpful. I will recommend Veterans United Loans to others.
This process was very simple and easy
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Twas fast and easy. The team who handled my loan was exceptionally the best. Thanks Eric and team.
Outstanding service!!
Everything was very straightforward, convenient, and easy to complete online. Obviously a lot of thought has gone into making the process a streamlined one.
