Very efficient, the process is easy to follow.
Travis ward was amazing. Always kept us informed on what was happening and what the next steps were and was always available to talk.
I wouldn't trade my Team for the world. It got a little rough at the end but according to my realtor that normal with all new construction builds.
Even though all was done electronically, I was comfortable and at ease every step of the way in this process.
Very caring and excellent communication throughout the loan process
Worked with me and kept me up to date every step of the way.
When we initially applied, we received a pre-approval letter quite efficiently. However, we felt the officer did not thoroughly inform us of the Texas Vet Land Board loan option. We had to do some of our own research and ask him to re-check that option. I’m not sure if he didn’t want to pass us to that office or what, but once we were passed to the Texas Vet Land Board, the service was fantastic - beyond our expectations.
Very quick, trustworthy, and respectful
addressed every question we had fully !
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VU offers a seamless process that is customer based with a personal touch. The document service and web content help smooth the way. Our loan specialist was always available for questions and answers.
Jerry & Taylor always ended a call with if you have any questions or we can help in any way please give us a call. We always appreciate direct contact to address any concerns. Thank you
Very coorapitive and easy to work with.
I cannot say enough to thank our Representative, Mrs Danielle Bourne,, for her assistance and professionalism in walking us thru this loan. We are a retired, and ill couple, that became more ill during the process. Danielle stepped up to the plate for us and helped. I honestly don’t think we could have handled it without her. She is special.
Staff very knowledgeable and professional. And very pleasant and enjoyable to work with.I hate voicemail. But I do understand it why's and how come', but I still hate it.
