I had an exceptional team working for me
The home buying process always intimidated me. I heard lots of horror stories from friends, family and some co-workers while purchasing their homes. I came across Veteran United doing an internet search and decided to take a leap of faith. I'm so glad it did! I found out very quickly that the process was not going to be as daunting as I'd once thought. It's been a four month process and I've finally purchased my first home ever! So great-full for all the help. Thanks to everyone!
Thank you Veterans United. Your personal are exceptional. My entire experience with Veterans United, both with my initial purchase and my refinance has been outstanding. I never felt like I was dealing with a large corporate machine. The personal care and attention I received instilled the trust and confidence in me to know that I made the right decision in choosing Veterans United.
VA home loan experience - Fantastic!!
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The whole team was great to work with. They answered all my questions and explained everything to me. I would highly recommend dealing with Shane Lowe and his team.
Home Buyer Beware. I know this comment wont be posted, but Buyer Beware. 2 weeks past closing and I am still being asked to sign documents that Veterans United lost for a 3rd time. Still waiting on debt to be paid over two weeks ago. No follow up from Veterans United. They washed their hands as soon as they got their money. I would shop around before going with them.Their loan "specialist" was unaware of major loan changes from over a month ago so 3 days before closing my entire loan term and monthly payment changed. Not what you would expect from someone so highly recommended.
Response from Veterans United
We appreciate you bringing these concerns to our attention Joshua. We will be glad to assist the settlement agent in getting these issues resolved for you. Please reach out to our Client Advocate to discuss this or any other concerns you may have.
Kelly Herigon and her team are true professionals. Her attention to detail and follow-through in getting our loan done as projected was truly appreciated. She created confidence in her ability to walk us through the process and get our loan/closing on time.Thanks Kelly we really appreciated your professional service and representation of Veteran United.Ken and Ronda Burnside
Will not use again or recommend.
Response from Veterans United
Thank you for your honesty Kayla. We value your opinion and would like to know more about what led you to feel this way. Please contact our Client Advocate team to discuss your home purchase in more detail.
In my experience, VU had a high interest rate when compared to other lenders. If you have good credit and good income, search around and try to work with VU to at least match competitor quotes. I found that worked in my case with my loan specialist, Mitch Casteel, who was very accommodating.
For all fellow veterans, I would have to say that Veterans United is a great tool to have in your pack. Very flexible and understanding of veterans issues and extremely helpful. I will certainly use them again in the event I have to ever buy a new home.
