From start to finish three years ago till now they've helped me every step of the way in building my credit and finding the right house and making sure I pay the right price for it overall one of the best experiences I've had granite's the first house buying experience ever run through definitely use them again.
Did not close on time. Once the account manager (Zach) took it from the team it was done properly. If I didn't get mad, we would still not have closed.
Everything was timely and professional. It was so easy to reach my team. Having worked with other loan companies (USAA), I was impressed with the customer service I received from Veterans United and amazed at how efficient they were in comparison to other competitors in the market.
Veterans United made the process very easy and I will recommend them to a friend who is planning to buy a home I the near future.
Veterans United made the process simple. I thought I was years away from qualifying for a loan until Veterans United contacted me.
Ready to see for yourself?
Experience first-hand why 371,059 homeowners give us a perfect score!
Working work you guys was great. Mr. Basinger over in the Lighthouse Program guided us on everything we needed to get done to make sure or credit scores were the strongest possible. I would definitely recommend any veteran that's unsure of their particular situation but are looking to buy a home to give VU a call.
TIM AND JANICE WHERE AMAZING!
You all made this experience so smooth and easy and I am just tickle pink about my new home. Thank You
I receive great service and a great APR rate.
This whole team was great, pleasant, quick to reply and helpful throughout process. Can’t beat it .
Overall it was great. DJ was very informative and explained everything so I didn’t get stressed out. Amy was great and always polite but sometimes there were communication issues which lead to me calling DJ to understand what was needed.
My team did not take there job seriously, I had to upload the same documents twice the manner in which they replied to my messages seem as if I were speaking to my drinking buddies instead of professional personnel from a multi million dollar company serving and depending on veterans.
Response from Veterans United
Jamie, Thank you for your honest survey. Veterans United specializes in only the VA loan. Our main priority is to assist our veterans in getting approved for home loans. We hope that your experience will be an educating pinpoint for our team. Please feel free to reach out to our Client Advocate team at any time for questions or information.
While being an anxiety ridden mess (mostly on my half as I hate waiting) it was an extreme pleasure to work with Tyler and his team. It went very quick overall, and my wife and I own our first home. We are very thankful for VU.
Great during the whole process... Thank you Kayla..
Excellent customer service. Glad we only had 1-2 people to work with. Easy process. User friendly site. So glad we left Quicken Loans (night and day difference).
Fast... easy... simple. People all kind and respectful.
