The loan team worked very closely with us to ensure we were kept informed every step of the way. They immediately returned phone calls and e-mails when we had questions or concerns. Simply put, our loan team were absolute professionals and ensured a super smooth closing!
This was one of the scariest things I have done. With Veterans United I felt at ease because of their customer service and my loan team. They gave me exactly why I wanted and worked with me. I could not say that about other loan companies.
This organazation deals great with us veyerans. One thing to say is have your paperwork in order, and they will get you your loan.
Not good for people who work and are relocating across state. Not all needed docs are listed up front so it will be easier to manage. Will be sending documents all the way up to date of signing.
Response from Veterans United
Brandon, thank you for taking the time to share this information. Continuous requests for documentation often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Putting our trust in Veteran's United was the best thing we could have done for our home lending needs. The Veteran's United loan officer worked with us through every step and was very reassuring. Even when we had doubts. Our experience with Veteran's United was second to none.
To all potential home buyers, if you need a good team of professional individuals that will get the job done,look to Veterans United to make your home buying experience successful. I would highly recommend them to get you to closing with a smile on your face.
yes my loan team was outstanding.
USMC Airwing Highly Recommends you work with our millennials.
I thought Nina was very good, and her attitude was really helpful regardless of communication issues. Really thought Pre approval was expedient, and gift socks in the mail were a good start to loan process.
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Rob Deleeuw and Alyssa Soendnker Gifford we amazing to work with. They were available at anytime to answer questions even on weekends. They were patient and understanding. Thier knowledge of what I needed to know is unparalleled. I never had to wait and always got a call back the same day. I cant imagine working with any other team and will recommend them specifically by name.
I can't say enough about how lucky we were to have such a professional Johnny on the spot team that helped us with our home purchasing process. You guys do a great job!
We enjoyed working with our loan specialist, Alix. She is very knowledgeable, professional and responded to every our questions in timely manner. Overall, my husband and I were tremendously happy and and will recommend her to our friends and families.
I know why Verterans United Home Loans is #1 in serving veterans..thanks so much, The entire team was on every detail and guided us to the successful closing on time.
