The experience was made so much easier with help from everyone especially Nani Serrao.
Very professional
I'm going to keep this casual and just free form thought....
I worked with Matt Eichenberger, and have nothing but positive things to say about his ability and his professionalism.
I was also "farmed off" to Jared Burke and have little to say that is positive about that experience. Mr. Burke was condescending at best and at times rude. Also, I think Mr. Burke, should he continue to represent your company, take a basic English course. I too am "down with" casual email and text but, when you start a sentence/email with a verb (are) when you really should start it with a proper pronoun (our), I really think it reflects poorly on Mr. Burke and also your organization. So, I'm being a bit unkind - yes. Maybe it's because Mr. Burke rubbed us wrong.
Again, Matt was great. Jared was a chore.
Response from Veterans United
Hello Steven, we appreciate your thoughts and honesty regarding your experience. It is our goal to always be improving and we will use this opportunity to learn more about our customer service. Thank you for taking the time to share this with us.
Ann and I would just like to say that Ashley and Olivia both went above and beyond all of my expectations. I would highly recommend them.
Our mortgage team (Shane and Shelbi) were professional and attentive to our questions and needs right up to the closing. They were the best and we will most certainly refer them.
Everyone was thorough, fast, efficient and courteous.
Bryant is an absolute asset to your organization and to the Veterans alike. He is all about making sure the Veteran is attended to. I always felt like my journey was important to him and I appreciated his welcoming and friendly demeanor. He is truly one of a kind and a rare gem on your team. Also, Jake has the patience of a saint! A skill that can not be learned. Things just seem to fall into place when he’s performing a task that would seem insurmountable to most!! Lastly, I don’t want to forget to express gratitude to Jamie who was first tasked to “encourage” me to collect all initial information. She was detail oriented and kept me focused as well. Thank you all of them!
A great and blessful experience I really enjoyed the time with veterans United also enjoyed meeting the people that works there.
I was very impressed with the service and the professional service that we were goven
Very pleased with the Simplicity of the loan by Veterans United.
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Samantha and her team did a great job!
Kris and team were professional, quick to respond to questions, and helpful in guiding me through the process.
They made a complex process seem easy. They guided me through every step and we're here friendly and helpful!!!
Solid Team. Great work.
