The team answered all questions I had. They were very professional yet friendly and made the home buying process very smooth.
First off I’m glad Mitchell is a new father and wish nothing for the best for him and his family. As far as Mitchell handling this whole process, it was absolutely frustrating and just plan unprofessional. He just left for about a week. No Notice no communication no nothing. We even had to push our closing date back almost a week because well nobody, literally no one responded to us?? I deeply regret doing business with veterans united.
Response from Veterans United
Hi Chris,
Thank you for sharing this feedback, and I’m really sorry for the experience you had. It sounds like the lack of communication, especially around such an important milestone like your closing date, caused a lot of frustration—and that’s not the kind of service we want to provide. You deserved better, and I apologize that we didn’t meet those expectations.
My client advocate team would like the chance to dig into what happened here to see where we went wrong and how we can prevent this from happening in the future. If you're open to it, please reach out to us so we can learn more and work toward a resolution. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Thank you again for bringing this to our attention, and I’m truly sorry for the hassle this caused during your homebuying journey.
Very pleasant experience for getting our home loan
A very pleasant experience. Dena did a great job as well. She was always available and answered my questions when needed.
My second home purchase with VU and if there is a 3rd I’ll be back!
The team was on top of everything. Everything went smoothly, very easy process. The only thing I wasn't stressed about during my move and purchase was the loan and purchase itself. Thank you so much!
Ready to see for yourself?
Experience first-hand why 345,809 homeowners give us a perfect score!
Awesome team!!! They went above and beyond. Thanks for all you do. ❤️
Great company helped us buy two houses and helped with all questions and concerns. Loan officer was amazing to work with and recommended a great realtor also. With Vetrans united I was always in good hands!
Won’t support a newly manufactured double wide strapped to a concrete slab in a state that has had less than 5 tornadoes touchdowns in the last decade.Get fucked, and damn the next generation to their parents basement with an annual income >100k
Response from Veterans United
Hi Ryan,
I’m sorry to hear that you’re feeling frustrated with the requirements around property types. We know that securing the right home loan can be challenging, especially when unique property types and local regulations come into play. Our goal is to support every borrower we can, and we’re always working to balance that commitment with the specific requirements of VA loans and other lending guidelines.
If you’d like to talk through this in more detail, my team would be happy to have our Client Advocate team review your situation to see if there’s any way we can help or offer some guidance on next steps. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
The team at Veterans United had chosen to work with me has been fantastic. They make the process so easy and smooth, to a point there is nearly no stress on my end. When it comes to buying a home and refinancing. It is such a great feeling to have to feel secure in the people who have helped me buy two homes and refinanced one, to know they are looking out for me. To make sure I get the best rate and service. It has been a great pleasure working with them. I cannot speak highly enough of the Team. Alex, Dalton, Paige, (if there is more I am sorry for not getting your names) to me have set the gold standard.
