Everyone we spoke with at Veterans United was always very helpful. They were very responsive to emails and calls. This was our 3rd time purchasing a home and this experience has been the best. Michelle and Diane was very helpful and we appreciate them making our home buying experience as smooth as possible.
Amy and Kristin were amazing. I had such a smooth and easy process, I would highly recommend them to anyone!!
Second time using them and very happy.
There were several miscommunications and little follow up. It seemed to take several days to get clarification.
Response from Veterans United
Michael, we're sorry to hear our communication was not on par with the expectations we set. Communication is very important, and we appreciate you providing this review. We will use this feedback to ensure we continually improve our service. We hope you enjoy many happy years in your new home.
Really great to upload documents in a secure manner online. My only feedback is that with interest rates being so volatile, VU needs to have an option for borrowers to adjust their locked interest rate to a lower rate if the interest rates decrease prior to closing. We could have walked away and started the process over again and received a 3.125 % vs the 3.25% we settled with. Hope you make some changes as a result of this feedback.
Veterans united and Anna Deneitolis is the best in the business of Buying or Refinancing your home. Highly recommended.
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It was very easy to upload all the requested documents
Taylor and Jackie were exceptional to work with through this process. They kept me updated, called me if anything needed to be done or just to let me know something has moved and changed ect. They dealt with my many calls and emails and always were professional, friendly and polite. If I ever hear of a veteran looking for a lender I will refer them to VU and Taylor & Jackie.
Bills Team was easy to work with and quick! Made the process easy.
Your office made this a very rewarding experience. I can't thank you all enough for all that you have done.
If I had to do this a hundred times over I would do it. You guys made this so easy.
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Great people to work with!!
Gabe was wonderfully available to answer my numerous and ignorant, in some cases, questions. He was always pleasant and helpful.
Wonderful experience
VU makes the entire home buying process so easy. Stop renting, if you have a job, 5,000 in the bank and a smart phone you could be a home owner in the next 30 days!
