All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.
“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”
My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.
Fantastic group! Thank you so much for all your help getting us into our forever home! Fahad & his whole team were amazing at doing everything so quickly!!! You guys are the best!!
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Taylor & her team were outstanding & I would recommend vu to family & friends
The entire staff had knowledgeable and efficient. It was a pleasure working with them.
We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Awesome job!! Highly recommend them.
Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.
The team was great they explained everything during the process.
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thanks everyone for all the hard work. It was great working with this group . They always made sure that we understood everything.
I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
