Working on a time crunch due to my current home being sold Nick and Jake really stepped up to the plate and got me closed in another home in record time. Dealing with someone under the immense pressure to lockdown a new home with horses and cows they stepped up! I can’t thank them enough for delivering and making sure we met that timeline
This is the 3rd time I've used Veterans United. They are fast, professional and go out of their way to assist you during your home buying process. During the process, my mother-in-law passed away. The San Antonio office sent flowers and a card to my wife, offering their condolences. Joseph, my loan officer also made himself available over weekends when I had questions. During the process, he was on vacation, Miguel was able to step in seamlessly to assist with an issue with the closing costs that the title company was trying to make me pay, and got the issue resolved. Hands down, the best place for veterans to get through the home buying process.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Cory Peebles and his team was great to work with and he helped us through the whole process. Made the home buying process so easy.
Team was great, and very patient.
It was great working with Mike and his team, all questions were answered in a timely manner. The whole process went pretty smooth. Thanks Mike and the whole team at Veterans United !
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Corey and Nick are awesome! Any time I needed anything they were there to help me. I will recommend to everyone.
Mike and team were very helpful with the whole process. Knowledgeable with VA and veteran specific questions!
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Veterans United made this process very easy.
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Thank you for all of your work and help with this process
They are very good and informative on handling the process. Always updating me and quick to reply with any issues I came across. I would recommend Ryan and his team 10 out of 10 I am happy very thankful for them. They make the process simple and smooth always willing to lend a hand.
Kyle Hatten and his team went above and beyond to ensure the whole home buying process went smoothly.
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
Bryan, Alli, and the rest of my team were outstanding. I was kept in the loop the entire process. My to do lists were effortlessly completed. There was zero guessing on my end. Thank you all so much. I will definitely use you each time I purchase a home
Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
Every member of the team was a great help and assisted with all our needs.
