Great communication by knowledgeable people made the process as easy as it could be.
Lance Hopper was great all the way. 55+ community made it a bit tough but with Lance and Nick feagly we made it.
The process was incredibly smooth and the service just outstanding!
I honestly could not say enough positive things about my experience with Veterans United! I was treated with respect and kindness! The team I worked with was incredibly knowledgable and courteous and answered all of my questions and concerns so very quickly (regardless of the time of day it may have been!)Our home buying experience was so easy and seamless! I would recommend calling Ms. Karol and Ms. Amanda to anyone looking for a VA Home Loan specialist!!!!
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
The people were nice and friendly and enjoyable for me to work with
This was absolutely one of the best buying experiences I’ve ever had and this isn’t my first home. Everyone on my team was great. Communication was great all the way through the process . I would highly recommend using Veterans United Home too anyone.
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VU always seems to find the best rates and their loan team makes closing straight forward and easy.
Billy and his team are quick to reply even when out office. He was very articulate and very knowledgeable knowledgeable throughout the whole process. I would 100% work with him again.
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Could not have been a smoother process. I found my house and was in it in just 31 days. Staff was with me every step of the way. I never had to wait on answers. Kendall Haun is my guy! Thanks so much!!
From start to finish even the difficult parts, they made easy and made me feel secure during the process as well. Particularly Dylan was a big help and always available when I needed him. Would highly recommend to anyone and everyone that I know.
Working with Veterans United made the home-buying process much smoother than I expected. Their team was professional, responsive, and always willing to answer my questions, no matter how small. They kept me informed throughout every step of the process and made sure I understood what was happening from pre-approval to closing.
As a veteran, I really appreciated their knowledge of the VA loan process and the support they provided along the way. Buying a home can be stressful, but they made it feel organized and manageable. Their communication, attention to detail, and commitment to helping me succeed gave me confidence throughout the entire experience.
I highly recommend Veterans United to any veteran or military family looking to purchase a home. They truly care about their clients and go above and beyond to make the dream of homeownership a reality. Thank you to the entire Veterans United team for making this such a positive experience!
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Great communication appreciate all the help
Nathan Powers Jeffersonville Indiana. Thank you!
Difficult to get ahold of, help was miniscule. Nothing explained well and fees and add ons kept going up.
Response from Veterans United
Hi Lawrence,
I'm sorry to hear your experience fell short of your expectations. It sounds like you were left feeling unsupported and without the clear communication you deserved, especially when it came to understanding the process and the costs involved. I appreciate you taking the time to share your perspective.
I'd like the chance to learn more about what happened and review your experience with you. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
As someone who has purchased 4 homes, I can confidently say that Aaron Brooks and his team were the best I have ever worked with. The home loan process can be stressful but, Aaron made it seamless. He was incredibly responsive, proactive and knowledgeable. He guided us threw every step with absolute professionalism.
"THANK YOU SO MUCH AARON "
BRENDA & MELVIN
HIGHLY RECOMMEND......
Tiffany, Ty, Max are all very helpful and explained and checked in when they said they would.
