The entire process was easy with Veterans United. They give you an easy to use portal and tell you exactly what you need to upload. Compared to NFCU and USAA this made it super easy. The team here in Fayetteville were outstanding and I couldn't be happier with this process.
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
They where absolutely amazing help throughout the process and answer every question we had
Ali and her team are amazing, we would highly recommend them. Since we used a custom home builder, the entire process took a year and the Veterans United team walked us through every step of the way. We were living in Ohio and building in Virginia, so there were some unique challenges that Ali and her team helped us deal with. The team made this the smoothest home buying experience that we ever had, even utilizing a custom builder and a VA loan. I would recommend them to anyone looking for a reliable trustworthy lender.
This was our 3rd house with Mo and Veterans United. This has been a great experience. Mo and Tiffini are wonderful, they make the entire process less stressful and I trust them completely. Of course I recommend them to my friends because they are the very best!!
Our VU team was absolutely fantastic. So knowledgeable, approachable and helpful throughout the whole financing process. We had a lot of questions and worries and they were so patient and professional, we had complete confidence leading up to closing. We loved the communication structure online, the insurance concierge that found us better insurance and for less money and our loan team that made everything so smooth. We recommend Veterans United to anyone looking to get a VA loan, they are second to none!
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They we're great at texting.
Happy to have found a place we can call home!! Thank you Veterans United!
Loan officer was great. On occasion, it was difficult to know which of the other 4 individuals I needed to contact.
Justin and dawn were amazing throughout the entire process!
Veterans United was incredible from start to finish - very proactive, excellent communication and they simply made the process so easy. Billy Chard and his team were amazing! They made the whole experience so smooth and efficient - it was a real pleasure to work with them.
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Veterans United were very professional especially Tim Spear and his team
They Meade sure that I understood whatever I was getting myself into as a first time homeowner and made sure I got the best interest.
I would recommend them to anyone who is willing to buy their home🥰🥰🥰
I could not be happier with the team I had. Any questions or concerns that I had was quickly responded too. I highly recommend Veterans United.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
We can’t thank them enough, for everything they did for us. I thought I would never get to the end. But they kept encouraging us that we would get there.
We are very thankful to Charles, Jason, Nate and Shannon for answering every question we had. Here we are in. Our new house that felt like home as soon as we walked in. Love you all.
Mathew Brilhart and his assistant were awesome.The rest of the organization was the worse I have ever dealt with in my my 30 years of buying homes. Unbelievable horrible to the last minute.
Response from Veterans United
Hi Joseph,
I'm glad Mathew and his assistant provided you with such a positive experience. At the same time, I'm sorry the rest of the process left you feeling so disappointed, especially given your many years of experience buying homes. It's concerning to hear that those frustrations continued all the way through the end of the process.
I'd appreciate the opportunity to learn more about what happened and where your experience fell short. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Michelle is the absolute best so grateful me and family got to work with her, I will always recommend her to everyone!
Outstanding service work with us very well.
