Bryant, Erin and their team was great and even when at times when I was being impatient they kept everything going and got us into our house right on time!!!
This is an overall review of the company as a whole . There is a lack of communication an apparent laziness as well as clearly not enough resources or diverse applications or systems to allow smooth transactions between veterans, civilians and realtors. The whole process for my family was Nightmarish. NO I WILL NOT BE RECOMMENDING THIS COMPANY TO ANY ONE
Response from Veterans United
Hi David,
I’m really sorry to hear how frustrating and overwhelming this experience was for you and your family. Describing the process as nightmarish and calling out communication concerns is not something I take lightly, and I’m sorry we left you feeling this way.
You should be able to rely on clear communication and a smooth process throughout, and it’s disappointing to hear that wasn’t your experience. Your feedback is important, and it highlights areas where we need to do better.
I’d really appreciate the opportunity to learn more about what happened and take a closer look. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Great service !!
Very professional team. They’ve helped every step of the way. Very patient and understanding.
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
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Trip and Paige and the entire Veterans United team were stellar and kept us on track with all of the tasks and steps needed to successfully close on our new house, and we are so grateful for them and their knowledge!
Steven and Adrienne were fabulous and extremely professional, friendly and hard working to get our loan approved and closed in 30 days. I would 100% recommend them and Veterans United for a VA home loan. Outstanding service!
We had a great experience, buying a home with Veterans United and would definitely recommend them for other veterans
Corey was outstanding from start to finish.
He is responsive, prompt and honest. During our loan process, he communicated every details about our loan. This was my second experience with VU but Corey made it more memorable and got our Loan closed when other local lenders failed.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
Aar
I have had many financial transactions like this over my many years. Matt and his team and Veterans United have been the easiest to work with, the process easy to navigate and the communications were outstanding.Thanks, Matt. I'd recommend you and Veterans United to anyone!!
Excellent service! They really go the extra mile to help make buying a home as smooth as possible.
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Taylor P. was great throughout this whole process. Answered all questions we had (which was a lot) as first time home buyers.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
