Overall the experience was pleasant few things was little irritating, asking for paperwork already sent or vague information. Sometimes the communication wasn't the greatest but was still alright
Great rates. Excellent, experienced people, who know VA loans and how the system works. Everyone on the team kept me informed.
communication and planning between veterans united, me and third party companies was poor. i was days before closing and was told i needed a well test (VU was aware that the house had a well several months before a test was ever brought up to me) also had a home inspection that stated no repairs needed and was informed days before closing that i did have repairs somehow. these two things pushed my closing date through no fault of my own and changed my interest percentage making my payment substantially higher. these items should have been brought to my attention much sooner. other than that everyone was helpful and explained things very well.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Felicia and Erica were great! Both were very responsive and made the entire process headache free.
Very streamlined process and the App is super simple to use.
Don and Grace are great!
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Very helpful every step of the way acted as a team. I thought they were great.
Really great experience. Nick Starkel was incredibly helpful, especially. He always picked up the phone immediately and answered all questions fully. He walked me through the entire process in a way that made complete sense coming from no home-buying experience.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
I applied to three places for a home loan. Veterans United was the only one that called me, texted me, emailed me, and approved me on the very same day. The other two approved me within the week, and did not follow up with me at all. I tried contacting Navy Federal on my own and it took 3 weeks to even get a contact back from them.
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A steam line service with a great app. Do the to-do list and watch your team make the magic happen. If you're ever confused a simple call text or email your team has your in a quick timely manner.
Jeff was exceptional and his team followed suit. Overall, the process was made less difficult and we landed our dream home! We very much recommend!
The whole team was absolutely great to work with. I would definitely recommend to anyone. Again thank you all very much. God Bless
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Chace and his team are literally the greatest and make everything so easy.
