Ali was great her communication and getting my questions answered made us very happy loved working with her
My team worked MIRACLES to make sure everything went fast and well. To be my first time in buying a house, it went well and smooth. Thank you so much..!!!
Jonathan and Amber are two amazing hard workers and my family and I extremely appreciate everything they did to make this happen
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
The team was very professional and knowledgeable. They kept to the time lines that were set and kept me informed about everything during the entire process. You guys are awesome!
Great service.
Fast, easy, reliable, friendly
Always the best!
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
They work hard to make sure everything is in order. They expidite the process to make sure it is done on a timely bases. Very firendly and awesome to work with.
1) read the fine print, because they will make sure they get their money, no matter if you get screwed.2) They inflate the number to make it seem better than what it really is. Trust me, go with Navy federal or USAA, for sure you’ll get a better deal.
Never again!
Response from Veterans United
Hi Luis,
Thank you for sharing your feedback. I'm sorry to hear you left feeling disappointed with your experience. I understand how frustrating it can be when the loan terms or costs don't meet your expectations. We strive to be transparent throughout the process, and I'm sorry we didn't earn your confidence.
I'd appreciate the opportunity to learn more about your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I would recommend this team a million times. Steven and his team were very professional. They welcomed me with a game plan. Not one time did I miss out on anything. Even when I started the underwriting process they still called with info and answers. This team is amazing in all ways. They cared about every bit of my family enjoying this home buying process. Even the kids were thought of. This team is the dream team. A+++++++ for communication, knowledge, determination, willingness to go above and beyond and most importantly making you feel like you are right where you belong. Thank you. From the bottom of my heart.
Great experience. As a first time Home buyer, I could not have asked for a better team or loan company. Horace Johnson was an amazing loan officer. There were never any “issues”, just solutions!
My loan team was amazing and would recommend to anyone interested in using their VA home loan.
Nathan Powers Jeffersonville Indiana. Thank you!
We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
