Mitch was an AMAZING representative from the very begining. Whenever I had questions he made it a point to answer them as quickly as possible. He has a very down to earth and professional attitude. Mitch made my entire lian process experience very enjoyable.
They were great in keeping me in the loop on everything. Called me back within a timely manner and responded quickly to emails. Great customer service.
After the initial phone call, the appraisal was done. Then we got email sending us to our Veterans United Home Loans folder. We would get an email every time there was something they needed to know, needed a copy of etc. All we had to do was scan it and drop it in the folder on the sight, So easy.
Veterans United made things easy and transparent. The website was easy to use and automatic alerts kept us aware of exactly where we were in the process through closing.
I have never purchased a home before. As a widow of a vet, the opportunity of using VA benefits was incremental in my ability to purchase a home., Veteran's United provided thorough and detailed understanding of the entire process. The immediacy of response through phone, email or text was remarkable. I am very fortunate to have Veteran's United as my chosen lender.
I truly enjoyed my experience with Veterans United, and will highly recommend Veterans United.
Go for iit. You will be glad you did, feom start. to finish
My experience was truly outstanding. Everyone was so nice and willing to help me understand everything. As a first time home buyer that was so important to me.
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They are very quick to close. Love it.
The team was in contact throughout the entire process and helped smooth out bumps that came up in a timely manner.
This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of them. On the information portal that is created for each member, it states that the faster you provide the information the faster your loan moves, well it is completely the truth. All people have issues with buying a house, but they made it very easy to deal with them. Yes, there is a lot more information that is needed with a VA Loan, but the process they have makes it really easy with all of the steps. I would highly recommend Jeremy Carver and Taylor Fruits to handle anyone's loan needs. I will contact them both once again when the time comes.
Erin Jensen, the Transaction Coordinator for our Loan Team (expertly led by our Loan Officer Mike Dianics), delivered superior customer service in handling the day-to-day communication with my spouse and me; extremely knowledgeable, courteous at all times, and always immediately available and responsive when needed. Andrew Gladstone, our Loan Specialist, was highly effective in handling our initial contact with Veterans United, moving us through the pre-approval stage, and ensuring we were cared about through the entire buying transaction.
