I have worked with other Liam officers before and it was a trying and very imperial experience. Working with veterans United gave me a very warm personal touch.
I don't know if it was the process Veteran's United has or the training they are provided, but I felt forgotten about when it mattered most in the home buying process. I'm lucky I had a good real estate agent recommended to me because in the home stretch I was getting all of my updates from him after I was displaced from my home for several days into the home buying process. I don't know if most members were in the same predicament and were not in a house at the time but I feel like considerations could have been taken to try and expedite my process to have avoided me being out of my house through my anniversary and nearly through July 4th. I only asked for updates through that time and after being told my closing date was cancelled and moved to next week possibly due to home appraisal I received 1 update after finally getting ahold of them and requesting it specifically. It was a rough time and I'm hard pressed to determine whether it was a fault on the Loan Officer or the way Veteran's United handled my case.
Response from Veterans United
Hi Christian, we appreciate you sharing your concerns and we're very sorry you felt forgotten. It is important to us that each of our Veterans feel like the VIP we see them as. Also, VA appraisals are overseen by the VA itself, and we have no authority in this process. It is not unheard of for an appraisal to cause a delay to the home buying process. We do what we can to avoid these delays, but if they happen we share the information with our Veterans and try to find solutions for any issues the delay may cause. Please contact our Client Advocate team if you'd like to discuss the details of your home purchase further.
We had two good friends purchasing homes at the same time as us and their experience was nothing like ours was with Veterans United. We enjoyed the process, felt supported and were never left with unanswered questions! We feel lucky to have purchased our first home with Veterans United!
Thank you Casey and Angie. Go Gators !
A wonderful experience from start to finish. The website is user friendly and it is easy to upload and sign documents. In addition, the realtor suggested by Veterans United was great! Julia was always there when I needed her. She walked me through the entire process and continues to assist after closing.Thank you for the housewarming gift. Nice touch : )
Very attentive staff, made the process quick and easy.
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Vetrans united is a class act place for a home huyers needs! Everything was very easy to fallow the process and undersyand what was happening. I was always confident that I was getting the right information and the needs of my family was always in the forfront! Everything that happend from the start to where the keys of the last home I will buy were put into my hand. I always felt at eas and new I was dealing with the right people. Thank you for making our home buying experience the best!
Veterans United's team of professionals made buying a home across the country so much easier then I envisioned. I have zero regrets on choosing them to handle my VA home loan and recommend them to anyone looking to buy a home.
Veterans United makes the home buying process easy and worry free! The process is streamlined with an online portal that groups everything you need in one location.
My husband and I just closed on our first home. We were working with Mary and Tim throughout the process. Both of them are outstanding. Mary, the loan officer, was great during the first week, before we put an offer on a house. She would always answer any and all of our questions. Once we put an offer on the house, the financial aspect was handed off to Tim, the loan coordinator. Tim was, by far the shining star. He always had a positive attitude and never once seemed bothered, no matter how many times I asked the same question. Tim helped me understand and feel confident in our decision to purchase a home. I would recommend Mary and Tim with Veterans United to any veteran looking to buy. The portal Veterans United uses to provide documents, is AMAZING. I always knew where we are at the the purchasing process, and I always knew they had all of the documents needed. The checklist allowed for many stress free nights. As a whole, I was considered about how stressful it would be to purchase a home (since everyone says it's such a long and painful process). However, this was so easy and so smooth, I don't know why every veteran isn't trying to buy!Thank you Veterans United for allowing us to achieve our dream of being homeowners.
From beginning to end, this was a very easy process. My lending team were always helpful and available. I would recommend them to any of my friends needing a loan.
Luke and Amanda were both amazing and really helped me through a very crazy and difficult time
My whole process team was really great. I will be moving again in the near future and I already know who I will be contacting for my loan team(Matt Perona and Elaine Gibbs)and realtor team(Lisa Fannin and Kelly. I look forward to working with all of them again. I hope they are still doing what they are doing in about 5 years or so. This is the first time I used my veterans benefits and I wish I had used them years before when I bought a house.
I loved working with a group of professionals who were well-versed in VA loans. Awesome work!
This was our first time refinancing our home. After searching the web and thinking about it for awhile Rob and Veteran's United was definitely the right choice. They were always there to answer any questions we had and made things extremely painless. I highly recomend Rob and his team for your financing needs.SGT Frank Billingham
Very easy company to work with for veterans loans.
I would only recommend Veteran's United to another veteran if the closing date is flexible and if a realtor is involved.
Response from Veterans United
Thank you for the advice Gina. Purchasing a home is definitely easier when you can be flexible and have a great team to help you out. At Veterans United we have the experience to work quickly to close on your home purchase, but it's always beneficial to plan a little extra time for unexpected events that could occur.
Everyone at Veterans United Home Loans made the process of buying a home easy. They put in the work of organizing the documents needed to get us approved for our loan and buy our home. We are grateful of having the team that was supplied to us at Veterans United on our side. My family and I are beyond satisfied with their service and our purchase of our new home.
