Can’t say it enough how much I love working with Veterans United. This is my second time in a year and each time the service still manages to impress me. I refused all other calls from lenders and people trying to give me “better rates” for the opportunity to have another seamless experience with Veterans United. Jays team was on point, on time, friendly and professional. Loved it all! Thank you VU!
Awesome team and Awesome Job. I would recommend Veterans United to anyone. Thanks and greatly appreciate how smooth and easy everything was.
Everyone over the phone was great.
Excellent service all around by every person involved
I really appreciated how well everything was explained to me especially since this was my first time buying a home. Everyone was extremely helpful and considerate and patient with me.
I have worked around the world, but never have I had the pleasure of work with a dedicated team of focused professionals, as pleasant as our Loan Team. All questions answered and in a timely fashion, patience is defined by these people. They never claimed to know everything, but they knew where to find real, concise accurate information and answers. Derek and Austin and Katie and Eric Burns, moved themselves straight to the top of the Christmas card list!!!. Not only did we buy a home, we found friends, a true gift in any circumstance. Together, we fought the good fight, as Brothers and Sisters in Arms, we will forever stand as Veterans United!
I’ve bought 5 houses in less than 6 years with Veteran’s United. It’s always a little stressful but using VU makes it that much easier. Heidi is fantastic
Thanks for everything
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Amazing team and would recommend to all my veteran friends!
Mr. Kyle Black is the worst transaction coordinator that I have worked with over the past 3 years (second home. Fifth large purchase with a coordinator).His communication capabilities were subpar with my agent and myself.We submitted 11 amendments. One was due to my error. At least 3 were due to Mr. Black.Mr. Black would push a task to me (apparently I work for you guys) with out communicating it properly or at all. He would Identify issues without offering remedial courses of action. This transaction should have failed to occur because of the actions of Mr. Black and Mr. McCarty. Fortunately, I have an incredible agent as the seller had patience.I am dissuading as many of my friends to use local lenders in place of VU. I have convinced two already. I look forward to taking more.The only solution to remedy this abhorrant customer service is to refund the 3% loan probation fee taken by your firm.
Response from Veterans United
Hi Jager,
I’m really sorry to hear about your experience, and I completely understand your frustration. The communication and service you received during this transaction clearly fell far short of what you should expect, and I sincerely apologize for the stress and inconvenience this caused you.
It’s especially disappointing to hear that you felt unsupported by our team, particularly when it came to communication and addressing issues. The role of a transaction coordinator is to make the process smoother, not more challenging, and it’s clear we missed the mark in this case. I’ll be looking into what happened with both Mr. Black and Mr. McCarty to ensure this doesn’t happen again.
We’d like to discuss this further to better understand the situation and see what we can do to make things right. Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we can talk through your concerns and explore possible solutions.
Thank you for sharing your feedback. I hope we can work together to find a resolution, and I appreciate your patience as we work to repair your faith in Veterans United.
