I would say first and foremost my experience has been excellent due to the employees I have worked with. I can't speak highly enough about Joey Ortega and Adam Canote for working WITH me to make purchasing and re-financing enjoyable. Thanks,Ricky Lucky
My wife and I went into buying our home with little knowledge about it. All we knew is what we were told from others and the research we've done ourselves, but when we started to work with Veterans United, the process became so simple and so easy. We had minimal glitches, and at every step of the way, they were right there with us making sure we had everything that we needed. I would have to say people would be foolish as veterans to go with any other company
I remember when I had applied for a home loan over 20 years I was so stressed that I was not looking forward to the process once I made the decision to buy again. However this time around it was so different. I was taken by surprise by how much easier this process was. My loan specialist, Zac, along with his team really made this much easy. I would highly recommend this service to other veterans. I was also placed with a real estate agent familiar with VA loans. I loved her. The service I received was nothing less than stellar.
Veterans, When looking for your next home buying experience Please consider Veterans United as uour first choice. They totally focus on supporting and making sure the Veteran is getting what they deserve. The focus is based on honest, trust, loyality and Faith then they work on the loan. Your loan team becomes your family and will always be there to guide you through the process. You will not be disappointed.....
They are one us!
We would like to thank Veterans United Home loans for all of there work that was done on our loan.
We used Veterans United when we bought the home, and it was a no brained to use them for our Re-Fi. Carl is very professional and makes everything seem as if the process very matter of fact, which, I know it is, but he just keeps things moving. He is incredibly patient and I would never hesitate to refer others to him.
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I appreciated the attention to detail and follow-up. He was terrific.
Very patient when problems arrive
We appreciate all the help from Cindy Woodham, and the straightforward and simple process for completing our loan refinance.
I highly recommend Veterans United. The staff understands us because there are veterans as well. outstanding customer service that borders on becoming extended family.
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The team of Caleb, Drew and Shay were helpful and renewed our hope in securing the finances for a new home. They were literally just a phone call or an e mail away and we are most grateful for their time and diligence.
The process was easy and communication throughout was phenomenal. I will highly recommended veterans united.
If anyone is thinking of purchasing a HOME and need financing VUHL is the way to go. I've gone through the Loan process more than 5 times, and this time was by far the most efficient and easiest.
Great service to make easy by a property.
Marty was super knowledgeable and the process was relatively fast! Marty has a calming personality and reassured us along the way. We can’t say enough wonderful things about Marty. Do yourself a favor and use Veterans United! Our only regret was not using them for our previous house we bought!
This is the first time we have done a VA loan. There were costs that we had not seen in other loans which lowered our cash out in our refi. However, we did get near 90% loan to value and a decent interest rate, so that was a plus. The online document submission process was fairly easy. But some docs we submitted had an unclear status which showed "pending" and for a long time with no explanation of any problem. When the Fed interest rate decrease came out in September 2019, suddenly we had to close immediately and our closing was scheduled without checking with us. We had to cancel the initial closing date since we could not be available for that day. If our rep had checked with us first we could have given them some days. And when we did give a day a week out, we felt pressured to make it happen before the first of the next month. We did meet their preferred closing date, and after closing, we were told our funds would be released that day. Then we got a verbal that it would be the next Monday. Monday came and went by and ultimately the funds were not released for another 8 days from the closing with no communication from our rep during those 8 days that there was any issue. After the funds were released our rep stated that maybe there was a hold due to the amount. But no definite reason was given. NOTE not funds were released during that 8 days. The original mortgage was not paid off and our cash out was not paid, nor did our bank show any incoming funds.
Response from Veterans United
Thank you so much for your detailed feedback Robert. Our Client Advocate team will be reviewing your file to look for areas of improvement. We will also be working with your settlement agent for an explanation of the delayed funding, as they are the ones to disburse all funds. We truly appreciate you sharing your concerns.
