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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,185

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 428,185 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Veterans United provided an overall great home buying experience by helping us find the right loan and mortgage rate. Their electronic document signature brought a real modern feel and made us feel assured we were taken care of. And their Loan Specialists provided top-notch customer service!

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

4.5 out of 5 Stars
Would Recommend
headshot image of Grant Schneider

Loan Officer: Grant Schneider

NMLS# 252034

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Schultz

Loan Officer: Josh Schultz

NMLS# 896562

4 out of 5 Stars
Would Recommend

I felt every time I was done with the process a new checklist would pop up soon after -this was de-motivating. It would be helpful to have an outline informing you of the stages. You would not feel surprised.

headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend
headshot image of Kyle Morris

Loan Officer: Kyle Morris

NMLS# 1598793

4.5 out of 5 Stars
Would Recommend

First our thanks to Sam Carmack, Veterans United is very lucky to have Sam he explained, helped, returned every email, call and made a long refinancing a good mostly care-free experience. Thanks to all.

headshot image of Sam Carmack

Loan Officer: Sam Carmack

NMLS# 1524886

4 out of 5 Stars
Would Recommend
Photo submission from Scott D.
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

The website and user interface was easy to use and keep track of the steps towards closing. We also had to delay our initial closing and your team remained in contact.

headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

0.5 out of 5 Stars

A process that should be simple and basically the same for most buyers (with a few exceptions) was disorganized and chaotic. The computer signing didn't work and it took 8 days for the staff to notice the signatures weren't clear. We had to do all of it again. The "Wet Pack" is difficult to understand and maneuver. We were asked all pertinent questions at the first meeting but had to repeat our answers to same questions at least once or twice. Here is my $100 and hour consulting advice - Make a list of every document you might need from any possible buyer. At the first meeting check off/highlight which documents you will need from that particular buyer. Next provide the hard copy documents you need to have signed (with the signature line highlighted). Place all of this in a large envelope with a Fed Ex envelope (labeled and posted) included. Tell the buyer to get all of the documents you need, sign the documents you have indicated and Fed Ex it all back in the envelope provided by a certain date. It's not brain surgery people.

headshot image of Charlotte McClellan

Loan Officer: Charlotte McClellan

NMLS# 39691

4 out of 5 Stars
Would Recommend
headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Good

headshot image of Aaron Sharp

Loan Officer: Aaron Sharp

NMLS# 687597

5 out of 5 Stars
Would Recommend
headshot image of Debbie Rau

Loan Officer: Debbie Rau

NMLS# 308629

5 out of 5 Stars
Would Recommend
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

3.5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

4.5 out of 5 Stars
Would Recommend

Very professional and easy to talk too

headshot image of Kelly Foote

Loan Officer: Kelly Foote

NMLS# 295074

4.5 out of 5 Stars
Would Recommend
headshot image of Charlotte McClellan

Loan Officer: Charlotte McClellan

NMLS# 39691

5 out of 5 Stars
Would Recommend

Everything was handler with ease and careful preparations

headshot image of Cindy Tolster

Loan Officer: Cindy Tolster

NMLS# 455905

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5 out of 5 Stars
Would Recommend
headshot image of Matt Istwan

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Alberto and his team pulled off a New Years miracle that allowed us to get moved into our new home in record time!!!

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Very efficient.

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

4 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

The veterans home loan team was fantastic at communicating with me. anytime I had questions, they responded in less that 2 hours.

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

3 out of 5 Stars
Would Recommend

Everything started off well, then we felt like we were kept out of the loop of what was going on with our house. We had an initial closing date that changed and we were not notified. As a result, we had to spend 3 extra weeks in a hotel. It also felt like the assistant didn't really know what was going on at times as he asked for stuff that should have been taken care of already. He also didn't know where we were.

headshot image of Steve Staszcuk

Loan Officer: Steve Staszcuk

NMLS# 42811

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Cowan

Loan Officer: Adam Cowan

NMLS# 1599553

5 out of 5 Stars
Would Recommend

staff were helpfull, polite and knowledgable.

headshot image of Danny Kliethermes

Loan Officer: Danny Kliethermes

NMLS# 996807

More Reviews

See all 428,185 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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