This process was much smoother than my previous home purchase with a different lender three years ago. The team ensured that the transition was seamless and our needs were met. They made a solid first impression with a phone call during what I thought was after hours on a Sunday evening. They remained engaged throughout the process and worked to achieve closing requirements within our timeline.
We loved working with Veterns United and Katie. They answered all our questions and made the process easy and fast. Thank you so much!
Between Jimmy and his team and Ricki Lynn Cook our realtor, it was made easy and we had a great experience for our first time buying.Thank you again,Andrew Ellis
It is a no brainer to choose Veterans United to finance your VA loan purchase. The website has tons of information and our specialist Nate Reeves made the experience less stressful. There was no question too big or small, Nate answered them all quickly and professionally. Thank you Veterans United!
VU is awesome! They will support you through your home buying journey and they uphold all the values that we as veterans hold close. They back you up and stay with you all the way through.
Jean and I would just want to thank everyone for their HARD WORK it was a PLEASURE to be with an OUTSTANDING GROUP OF PEOPLE THAT REALLY CARE ABOUT YOUR WELL BEING. MAY GOD CONTINUE TO SHINE HIS BLESSINGS ON EACH AND EVERY ONE OF YOU
As a first time home buyer, I was a little nervous about the whole process. Working with Veterans United was the easiest part of our experience. I would highly recommend Veterans United and our representative Heather Damer. Their whole team was attentive, patient, and professional. I couldn’t have asked for a better loan company to work with us in getting our first home.
As first time home buyers, purchasing long distance, this should’ve been a stressful experience. But it was the exact opposite and we could not be more satisfied. We would give Matt an 11/10 rating if we could!
I would have like if someone checked in with me at least once a week just for updates or questions, rather me calling in to find out any updates.
I will not stop talking about how bad Kevin Reichert, not only was 2 phone calls over a 4 day period "a lot" for him to deal with in closing my loan, but he left my wife in tears over what should have been a simple question. Would not recommend until they get some better trained employees to deal with customers.
Response from Veterans United
Hi Michael, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members has spoken with you to determine ways that we might improve for future customers.
I have used Veterans United twice now and both times have been an amazing experience. I could not have asked for a better team of specialists
We recommend Veterans United Home Loan to any one looking to purchase a home through VA. We received great service with them with no hiccups along the way. We had a great experience and they help lessen the stress of buying a home.. Great job!!
Veterans United and our loan officers, Mike Patzius and Sara Price, were outstanding in every way.They made the whole experience so much easier by always being there to listen and answer any questions we had. Thanks, Veterans United, Mike and Sara. T. and W. Baker
I'M VERY PLEASED THE WAY THIS HOME PURCHASE WAS DONE. ABBY AND BILL WERE GREAT PEOPLE TO WORK WITH. I WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. THANK YOU AGAIN!!
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I'm here as a witness that Veterans United is the truth. From absolute start to finish they were there. I never had to contact them for anything, because they were right on top of everything, and one other thing I liked about the process is that I was able to do all the uploads and updates on my phone!! It was as easy as 1,2,3. GREAT PEOPLE!!
Thank you for helping us reach this important goal!
Veteran United, and there awesome team will make your experience so easy. They take the hard work out of Home Loans. My wife and I were extremely happy with everything. They truly make your experience smooth and easy.Mario and Stephani Brown
I have never done business with anyone but USAA my entire adult life and you guys far passed them. Excellent customer service and great product. I can't say enough good about VU. Thanks for everything.
